Wireless controller connection issues

When I connect a wireless controller, the left analog stick is stuck in down position. This is brand new controller, and have had other controllers do the same . But if I connect these controllers with a cable they work fine. Does anyone know
of a way to make it where I can use wireless controllers with my system, so my family can play games with me again

Are you connecting these wireless controllers via Bluetooth, or using the Xbox Wireless Adapter?

If the controllers are working fine when connecting via wire, then it sounds like the controllers themselves are fine, and it's possibly a driver issue, or a wireless connection issue.

Wired controllers should work without issue.

For wireless controller you will need the Wireless Gaming Receiver which connects to the PC via USB and then you connect the controller to the Receiver wirelessly.

There should be no issues with either of these controllers working with Windows 10.

If you match the above criteria, what is the issue you are seeing?

Hello Darkenvoy,

Thanks for coming to the forums with your issue. You can go to Device Support. What is exactly the issue with your controller? The controller should be able to connect Via USB cable or wireless. Try this troubleshooting out see if it helps.

https://support.xbox.com/xbox-one/controllers/wireless-controller-solution

Thanks,

Brad

I do not have a wired connection

I become a wireless connection

Normal products can be connected in both ways

I am not.

And I want to make a wired connection, not a wireless connection.

I went to the link you gave me.

Just because you have a wireless connection

The service was terminated.

I will talk again.

My product is broken there is a wired connection

It is only a wireless connection

OK?

Review these troubleshooting steps for connecting a wireless controller.

support.xbox.com/.../wireless-controller-disconnects-frequently-or-cannot-connect

If you are still having issues let me know and we will see what else we can do.

Hi!

Here is an article explaining how to connect the controller to the console using the pairing button:

Connect an Xbox Wireless Controller to your console

If the issue persists, try to connect the controller using a USB cable.

Please, let us know

Regards