Wireless Connection Series X problem

Wired connection for the Series X and wireless for the Series S. Doesn't seem to make much difference.

The problem is not with any XBOX console, but when you use the headset with Windows 10. Only on PC you have such problems.

Yes, it's connected with xbox wireless adapter.

I have XBOX SERIES X and there is not problem there.

Hi there. I have tried almost every possible method of restarting, resetting and everything inbetween. Ports are forwarded, etc.

The thing is, I have my Xbox One and Series X set up beside each other. Due to the Series X’s problems, I can switch off my Series X, and switch on my Xbox One, and have no connection issues.

Both playing on the same wifi, both wireless connection, with all the same settings (except the Series X is running on 120fps).

Something is not right with the Series X and I believe it’s more than just needing to reset my MAC address...

Just got a brand new Series X with the Wireless headset and its cracking, distorting and dropping connection every few minutes or so. When it gets bad, it will drop entirely for a few seconds at a time before reconnecting.

I've tried hard resetting, unpairing and pairing, updating to 9.22 firmware three times and still have the issue.

This is so frustrating after spending upwards of $600 for this setup.

Question for the forum is...have you all tried other headsets? I'm curious if the problem lies with my Series X or just this headset. As I see the options as being:

• Return the Microsoft Wireless Headset for another Microsoft Wireless Headset.
  
• Return the Microsoft Wireless Headset and get a 3rd party headset.
  
• Warranty the Series X if the problem lies with specific hardware units.
  

Thanks for you insight.

Hello Aishypoo2428, My name is oskayra and it will be a pleasure to help you.

I tell you in advance so that there are no misunderstandings, this is a public forum for user-to-user support. We are users who help other users. We do not work for Microsoft and do not have access to any user accounts.

Based on the information you've provided me, there are several possibilities for what could be happening with your child's Xbox Series X.

One possibility is that there is a problem with the console itself. This is possible, but it is less likely that two different wireless headphones will have a problem at the same time.

Another possibility is that there is a problem with the console configuration. You said your son and husband checked the settings, but there may be something they missed. For example, the console's Bluetooth settings may be disabled.

A third possibility is that there is a problem with the wireless connection in your home. There may be interference from other electronic devices that is interfering with the wireless headphones signal.

Here are some steps you can try to fix the problem:

Restart the Xbox Series X. This may fix temporary issues with the console.
Check the Bluetooth settings on your Xbox Series
Try connecting the wireless headphones to another device, such as a phone or tablet. If the headset works with another device, then the problem is probably with the Xbox Series X.
Check the wireless connection in your home. Try moving the Xbox Series X to a different location in your house and see if that resolves the issue.
If you have tried all of these steps and the problem persists, then you may need to contact Microsoft customer support for help.

Here are some additional tips you can try:

Try updating the firmware of your wireless headphones. Wireless headphones usually have an app that you can use to update the firmware.
Try using an auxiliary cable to connect the headset to the Xbox Series X. This will allow you to check if the problem is with the headset or the console.
I hope this helps you solve the problem.

Source of information:

https://support.xbox.com/help/hardw...est,device of connections Bluetooth available .

This information may be in another language so you will have to change it yourself, I hope you understand.

I hope this is helpful to you.

kind regards,
Oskayra.