wireless bluetooth controlled keeps disconnecting from PC.

garrettpeterson · Dec 24, 2021

just as title says.

tried pretty much everything i could find online, nothing works.

yes, i updated the drivers.

yes, i tried disconnecting and reconnecting.

yes, i restarted my pc.

yes, i ran the "find problems with bluetooth devices" troubleshooter.

yes, the problem occurs in multiple games.

yes, my graphics card drivers are up to date.

i've tried most of the suggestions in this article besides disabling my graphics card (no thanks), and turning off my bluetooth receiver on my motherboard (don't think it has one). https://techisours.com/fix-xbox-one-controller-keeps-disconnecting-on-pc/

the controller works fine when connected via usb-c cable.

will keeping it connected and at 100% charge continuously affect the controller's battery? this so far is the only solution, which is disappointing since the controller cost around $90.

i initially had problems with the controller immediately, when i purchased it a couple of weeks ago.

the problem obviously still persists today.

it's a custom designed controller from your website.

the controller seems to disconnect once i start pressing buttons, then it will sometimes reconnect after leaving it alone for a couple minutes. then the problem repeats.

:)

Kathy A.

You're welcome, Xicor66.

That would be strange if there will be no way to check the firmware updates for a controller and doesn't have automatic update feature. Would you mind sending this feedback to Team Xbox?

Please provide screenshot and version of Xbox Accessories app while you are on it so, they can check unto this concern. Please see guide here on how to submit a feedback online or using your PC - Provide feedback to Team Xbox | Xbox Support. Please see under Report a problem online.

If you have a different concern kindly create a new thread using this link - Create a new question or start a discussion.

Kind regards,

Xicor66

I use a standard Xbox Series S|X controller. As for the app, I have it installed except recently I noticed that ability to check for firmware updates is missing, and that it does not automatically update my controller, whereas my Xbox One was able to do so with the option to check as well.

Thank you in advance,

Kathy A.

Thanks for the update, garrettpeterson.

Please check the following steps to better isolate your issue.

To start, kindly try to check the battery of your controller or recheck if the controller is not turn off after disconnect. Replace batteries with new one and make sure it is inserted correctly. Please skip if you are using an Elite Series 2.
Temporarily unplug any external hard drive in your PC. Re-try to play a game and check if the issue persist.
Manually power cycle your controller. Press and hold the Xbox button for 5-10 seconds, until the controller powers off. Then press and hold the Xbox button again for the controller to turn back on.
Connect your controller to the console with a USB Cable. If your controller works when connected to your console with a USB cable, continue to the next step. If it doesn’t work when connected to your console with a USB cable, your controller needs to be replaced.

Note: The new Xbox Wireless Controller (included with Xbox Series X|S) and Xbox Elite Wireless Controller Series 2 use a USB-C cable for charging.
If your controller connects when using a USB cable but doesn't stay connected after removing the cable, reconnect the cable and see if there’s an update available for your controller:
1. Press the Xbox button to open the guide.
2. Under Profile & system, select Settings.
3. Under Devices & connections, select Accessories.
4. On the Xbox Wireless Controller screen, select “…” to check the firmware version for your controller.
5. If it says there’s no update available, your controller is current. If it says “Update,” follow the steps provided.
6. Once your controller is updated, disconnect the USB cable and try connecting wirelessly again.
If you’re unable to update your controller, see the “I can’t update my controller section” of this page.
If you are still experiencing issues after performing all these steps, then try a few of the more advanced troubleshooting options in this video (available in English only): https://www.youtube.com/watch?v=WAt_P8PFl38.

We look forward for your response.

Kind regards,

Kathy A.

Hi garrettpeterson,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We're sorry to hear that you are trying to use your controller for gaming on PC and is unable to because of consistent disconnection. Let us check on this together so you will get back to gaming.

As per your description, you have tried to perform troubleshooting to fix this issue however it is still behaving the same way. We would like to ask few things to better isolate your issue:

Are you using Windows 10 or 11?
Is the controller previously working fine before any update?
May we ask for the link of the Xbox Controller you bought?
Have you tried using Xbox adapter to connect to your Xbox Controller?
Are you using any headset or microphone while gaming? Is your PC around things that could interfere the connection between your controller and PC?

Please, do not forget to check here for known issues that might be related to your concern.

Xbox Status

Known Issues for Game Launches

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Sincerely,

Xbox Forum Moderator

Microsoft Community

garrettpeterson

i don't have windows 11 nor did i ever mention i did.

could you please answer the questions i asked previously?

wireless bluetooth controlled keeps disconnecting from PC.