Wired headphones into Series X controller; audio (chat mixer) settings still greyed out and...

Thank you for that. Unfortunately it hasnt worked. I still cant hear any game chat, and the chat mixer is still greyed out.

I should point out that if I plug my wired headset into my wireless controller, I can hear chat.

Hi there!

Getting game audio is dependent on what type of headphones you have. If you have stereo headphones and you plug into the 3.5mm port on the controller, you can access the chat mixer slider by pressing the Xbox button and select "Audio" in the System tab right
under Settings. From there, the second slider down titled "Headset chat mixer" is where you control how loud you want the game audio compared to the chat audio.

Let us know if you have any questions!

Hi there!

Getting game audio is dependent on what type of headphones you have. If you have stereo headphones and you plug into the 3.5mm port on the controller, you can access the chat mixer slider by pressing the Xbox button and select "Audio" in the System tab right
under Settings. From there, the second slider down titled "Headset chat mixer" is where you control how loud you want the game audio compared to the chat audio.

Let us know if you have any questions!

I did all the steps but there isint an option that is titled "headset chat mixer

"

Sorry it took so long to reply but in the mean time I did all the steps in the link provided and the headset chat mixer is still greyed out

As for the questions the problem started 3 days ago, the chat mixer was working before, no changes were made prior to the issue, and I am using the Xbox series x

Hi there! This is Virginia O.

I understand that you are experiencing issues with your chat mixer that is greyed out.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please unplug the headset from the controller and then plug it back in. Because sometimes a loose connection can cause this issue.

And then power cycle the console. Kindly press and hold the power button on your console for 10 seconds until it turns off.

Unplug the power cable and wait for 10-15 seconds, then plug it back in and turn the console on.

Next is to check your audio settings. To do this please go to Settings > General > Volume & audio output.

Ensure that the audio output is set to Headset.

If the issue persist after performing the steps. Kindly use a different controller and test it out.

If you have another controller, try connecting your headset to it and verify if the chat mixer is still greyed out.

Thank you for your cooperation.