Wired connection not working on Xbox Series S

Ben Ver Ploeg · Nov 29, 2023

Hello

I am not very tech-savvy when it comes to the internet and its connections. I am trying to have my Xbox Series S connect to the internet via an ethernet cable. I live in an apartment with an internet box in the room that has ports for ethernet. I previously owned a PS4 and the same wired connection worked perfectly. Am I missing steps when it comes to setting up a wired connection? From what I have read online, it says all I need to do is plug the cord in and the Xbox should figure out the rest. I find it odd that it worked well on my previous console but now I am having problems. I am able to connect to the same internet wirelessly but I would like a more stable connection.

Again, I am not very educated when it comes to internet connections. Any information would be helpful!

:)

StuartATrueRed

No, it's not possible to use an Xbox One or Xbox Series X|S controller on an Xbox 360 even connected with a wire.

StarImpact1

Wired connection for the Series X and wireless for the Series S. Doesn't seem to make much difference.

Ben Ver Ploeg

Thank you for your response

1. I did not receive an error message when I did Test Connection. When I do a test connection, it says I am connected to the internet. However, I cannot use any of the apps or games that use the internet when the wired connection is plugged in. If I go to test speed and statistics, all of the fields that are available say "Not Available".

2. I am able to connect wirelessly to this network. I would prefer to use the wired connection instead of the wireless connection.

Belen T.C.

Hello Ben,

We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.

Thank you for understanding.

Sincerely,

Microsoft Community Moderator

Belen T.C.

Hello Ben,

Thank you for your response. Based on the details you provided it appears that the issue is with the Ethernet cable since the Xbox Console is working fine when connected through Wifi. What we highly suggest is to use a different Ethernet cable to see if there's any changes. However, if this issue still persists after using a different cable, we highly suggest trying these steps on the console.
Press the Xbox button  to open the guide.

Select Profile & system > Settings > System > Console info.
Select Reset console.
On the Reset your console? screen, Select Reset and keep my games & apps. Use this option as your primary choice when troubleshooting. It resets the OS and deletes all potentially corrupted data without deleting your games or apps.

We hope this helps. Let me know how it goes.

Sincerely,

Microsoft Community Moderator

Wired connection not working on Xbox Series S