Wired Connection Can't Get An IP Address

Discus and support Wired Connection Can't Get An IP Address in XBoX on Consoles to solve the problem; I have an Xbox one where the wired connection used to work. However I upgraded my cable company's router to get 200Mbps. So now the wireless works and... Discussion in 'XBoX on Consoles' started by TheLeadingEdge, Oct 16, 2015.

  1. TheLeadingEdge
    TheLeadingEdge Guest

    Wired Connection Can't Get An IP Address


    I have an Xbox one where the wired connection used to work. However I upgraded my cable company's router to get 200Mbps. So now the wireless works and the wired connection does not. Here is what I've done.

    Cable Company: Time Warner Cable

    Router: **** TG1672

    1. Reset the modem and reset (long press on console burger button) the xbox. I allowed the router to come back on then turned the Xbox back on.

    2. Changed Ethernet cables.

    3. Changed Ethernet ports (regardless I have other equipment hooked up on the provider's router that is able to make a connection).

    4. Cleared Mac Address in network settings.

    5. Made sure that IP setting is Automatic

    6. For DNS setting there is no Automatic option for wired connection. The DNS addresses are filled in and they are corrected (based on a ip config /all cmd on windows machine).

    I'm almost certain there is a setting that needs to be modified on the router (via 192.168.0.1). However I'm not sure what the setting is. Anyone have any feedback?

    :)
     
    TheLeadingEdge, Oct 16, 2015
    #1
  2. SmilingSquid3
    SmilingSquid3 Guest
    My Xbox 360 can't connect to a wired network.

    When I try an Xbox Live connection test, it says it can't connect to my wired network because it can't obtain an IP address. I've tried setting it to automatically detect IP, and I've tried manually inputting my IP, and neither of these helped at all.
     
    SmilingSquid3, Oct 16, 2015
    #2
  3. mystvearn
    mystvearn Guest
    Can't connect to XBL in Blazblu for Windows 7 but game for windows live works

    Everything was fine yesterday. Now I can't login to play a network game. The network information is as below:

    Network Adapter: Local area network

    Internet IP address: Not signed in

    Local IP address: (My own IP number)

    System Link address: not active

    uPnP: Not signed in

    NAT type: Open.

    I am using a wired connection and nothing should be wrong.
     
    mystvearn, Oct 16, 2015
    #3
  4. FearedNightmare
    FearedNightmare Guest

    Wired Connection Can't Get An IP Address

    Hello

    Could you try to manually enter an IP on your Xbox One to see if that fixes it, it could be that your router doesn't automatically assign an IP through the DHCP settings.

    To manually assign an IP to your Xbox One console

    • Go to settings
    • Network
    • Advanced Settings
    • IP Settings
    From there you can manually assign an IP address, I suggest having a high one so you're sure it won't be in conflict with any other device, so choose one between 192.168.0.150-192.168.0.199 (only change the last 3 digits)

    If your assigned IP is high enough so you don't have it in conflict with others, you don't have to worry about DHCP reservation settings in your router.

    If after obtaining an IP you see that your NAT is on Moderate or Strict you can follow either of the 3 steps to change it to NAT

    Option1: Port Forwarding

    http://forums.xbox.com/xbox_support...1-modems-gateways/arris/f/4774/t/1781657.aspx

    Option2: DMZ

    http://forums.xbox.com/xbox_support...1-modems-gateways/arris/f/4774/t/1781653.aspx

    Option3: UPnP

    http://forums.xbox.com/xbox_support...1-modems-gateways/arris/f/4774/t/1781652.aspx

    More info on your gateway can be found here

    http://forums.xbox.com/xbox_support...01-modems-gateways/arris/f/4774.aspx?pi3652=1
     
    FearedNightmare, Oct 17, 2015
    #4
  5. TheLeadingEdge
    TheLeadingEdge Guest
    Your post allowed lead me to the fix. When I went to enter a manual IP address I noticed that the Xbox had assigned an IP address, broadcast address, and gateway that were not via the Arris router. So I had to manually enter the information.

    IP Address: 192.168.0.150

    Broadcast: 255.255.255.0

    Gateway: 192.168.0.1

    After that it works great. I'm not sure why the Xbox was not doing this automatically.
     
    TheLeadingEdge, Oct 17, 2015
    #5
  6. FearedNightmare
    FearedNightmare Guest
    Great to hear that it worked!
     
    FearedNightmare, Oct 31, 2018
    #6
  7. GMAN990 Win User

    cant conect to wifi

    So you fail to get an ip address when connected wired as well?
  8. GMAN990 Win User

    linksys E 1500 issues

    The thing is.. even if the modem wasn't connected to the router you should still get an ip address from the router when wired, obviously no further than that but it shouldn't fail on ip address failed wired to the router if you have reset the Xbox network
    settings back to defaults
  9. TheCoyote87o Win User

    Frequent disconnects from Xbox live for over a year...at my wits end here!!!

    Ok, when I get the Red X, it says "IP Address Error" and underneath that, "Can't connect to your network using a static IP address"
  10. PickproofPear7 Win User

    ***Help***Xbox IP Address inconsistent with router......

    Tried that.....Xbox can't connect to internet after manually changing the IP. Error reading "Cannot Get an IP Address"
  11. IceStorm III Win User

    recommended internet speed for xbox one?

    [quote user="COD 2 HALO"]TY ice storm. Tonight I will check my ip when wired and on WiFi.[/quote]It should be different. Usually DHCP servers "remember" leases by hardware address. The hardware address should be different for the wired connection and wireless
    connection. What you care about is if the IP address for either isn't showing up in the router's DHCP client list, indicating something else is providing the IP address.
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Wired Connection Can't Get An IP Address

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