Windows Xbox App wont recognize my Game Pass for PC subscription

Bernardo Bonanca · Mar 28, 2021

Hello,

I have recently subscribed to the Xbox Game Pass for PC. However, when trying to download a game, I get redirected to the Game Pass page as if I wasn't already subscribed. When I go the Game Pass page on the Xbox app I see, for a brief instant, a "My Subscription" button but that is then turned into a "Get Game Pass" button. Also, when I get redirected to purchase the Game Pass, the purchase button is replaced with a "manage" button, since I am already subscribed.

I have checked the subscriptions under my account and it shows that I am subscribed to the correct plan.

I have done what has been recommended for the last 2 years which is how long this issue has existed apparently:

- Made sure both Xbox app and windows store are using the same account

- Reinstalled Xbox app

- Windows is up do date

:)

AduNaph3L

Same here, just get a subscription, but I cannot download anything, it keeps saying : Get a Game pass, and the xbox app shows that I've already a subscription ...

Try to delog/relog, got the last version of windows and xbox app and I can't DL anything ....

VasilisFoukarakis

Hello,

I have recently subscribed to the Xbox Game Pass for PC. However, when trying to download a game, I get redirected to the Game Pass page as if I wasn't already subscribed. When I go the Game Pass page on the Xbox app I see, for a brief instant, a "My Subscription" button but that is then turned into a "Get Game Pass" button. Also, when I get redirected to purchase the Game Pass, the purchase button is replaced with a "manage" button, since I am already subscribed.

I have checked the subscriptions under my account and it shows that I am subscribed to the correct plan.

I have done what has been recommended for the last 2 years which is how long this issue has existed apparently:

- Made sure both Xbox app and windows store are using the same account

- Reinstalled Xbox app

- Windows is up do date

I just re-subscribed again to the Game Pass for PC but the app doesn't recognize that I have payed. It still thinks that I'm not a subscriber and doesn't let me install anything.

Extremely annoying.

shamaribrown

Good day, I first subscribed to Xbox Ultimate Game Pass on my Xbox One console but when I went onto my PC to install FS2020, the Xbox App for PC does not recognize my subscription and is asking me to subscribe again. Any resolutions to this?

klajdipepa13

I am having the exact same issue! Just renewed and upgraded to XBox Game Pass Ultimate, the phone app works fine, hell I can even use Cloud play. But on my PC, the XBox App doe not recognize my Game Pass subscription. I hope we will be reimbursed for the
lost time once the issue is fixed.

Akash Nema

Hi There,

The Xbox App for PC on Windows 10 should automatically have the Ultimate subscription flow in when my kids sign in but that is not the case. My kids are able to receive the membership on the console through my account and they can play the games through
the pass which works fine no complaints. I need to know when will this Game pass subscription sharing will work with Xbox app for PC.

Thanks,

Akash

Windows Xbox App wont recognize my Game Pass for PC subscription