Windows wireless adapter for Xbox controller defect

mikkelwr · Nov 4, 2021

I recently bought a Xbox controller with a USB wireless adapter for a Windows PC. It very quickly stopped working (it doesn't light up and it doesn't connect to the controller). I have tried every piece of troubleshooting I can find, multiple PC's and the adapter simply doesn't work. Annoying but fair enough, I will just get it replaced since it was clearly defective when I bought it.

But when I go under "devices" in my Microsoft account and try to get it replaced I can't. I need to send in the broken one to get a new one, but I can't get Microsoft to generate a shipping label, so I can send in the adapter. I have tried multiple times over multiple days. No luck.

So I try to use the chat system to reach a human to help me sort it out. After chatting for litteral hours over two days, the tech support tells me that there was a block preventing me from recieving my shipping label and that they have sorted it out, but I need to wait 24 hours before I try again, so their fix can be applied. I tried after these 24 hours and I get the same excact error.

Which brings me to now. I have a defective adapter (which means I have an unusable controller, since my PC doesn't have Bluetooth) and I have spent upwards of 8 hours over the course of a small week trying to get it replaced. The automated support system can't fix it and neither can the tech support people. I am so tired of spending this much time just to send Microsoft a broken peice of plastic that costs only 30 dollars.

What do I do? I feel like I have done everything in my power, but I recieve no help.

:)

TomPoly

According to this help article:
support.xbox.com/.../troubleshoot-xbox-wireless-adapter-for-windows

It seems we're *** and Microsoft apparently sold us a bunch of defect USB dongles day1.

XBF Mohammed C

Hello mikkelwr, I totally understand your frustration.

There might be an error that is preventing your from receiving the sipping label!

In this case, you may want to be patient as that would take some time in order to be resolved.

What you can do is to try to contact the support to get updates about your status.

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

In order to assist you with this, you will need to speak to an Xbox Specialist. At this moment customers are having problems contacting Xbox Chat support so you will need to request a callback. I understand that this is an inconvenience and apologize for the additional steps needed to address your situation.

In order to request a callback, please follow the steps below:

https://support.xbox.com/contact-us

Click on "Contact Us"

Select an option from the drop-down "What are you having trouble with?"

Select an option from the drop-down "What's the issue?"

Click "Next"

Sign in if prompted.

You will then be offered different ways of contacting Xbox Support, select "Request a call" and fill out the information that Xbox will prompt you for.

XBF Chris J

Hello Charkel,

Thank you for bringing this to our attention. Unfortunately the Xbox wireless adapter is made solely for the Xbox one Controller. You can Find more info on the wireless adapter here : Xbox
Wireless Adapter for Windows

This link here should help you set up a 360 controller on windows :
How to set up an Xbox 360 Controller for Windows

Hope this helps!

Charkel

Hello ,

Thank you for bringing this to our attention. Unfortunately the Xbox wireless adapter is made solely for the Xbox one Controller. You can Find more info on the wireless adapter here :

Xbox Wireless Adapter for Windows

This link here should help you set up a 360 controller on windows :
How to set up an Xbox 360 Controller for Windows

Hope this helps!

Sorry to hear that.

I guess I just have to use both 360 and One Adapter simultaneously if it works.

Thx for the info.

Windows wireless adapter for Xbox controller defect