Windows Store Problems

equitemalbis75 · Aug 12, 2023

I cannot run any games downloaded from the Windows Store effectively.

I have tried Ark Survival Evolved and now, Halo Wars 2. For both games, the initial load image comes up, but for each game, it just sits and freezes. When I go to task manager to end task, both never end task. I have to restart my computer each time. When I try to go to settings and repair, or even completely reset the games, nothing works and even, upon clicking the button for reset, it freezes and does not move. Sometimes, it even completely freezes my entire Windows.

I have no problems whatsoever with any game from Steam, this is solely for any games downloaded from the Microsoft Store. Please help.

:)

FernandoCarvalhoPV

I understand. Unfortunately, I'm currently out of ideas, so I'll release this to other experts who will help you resolve it. It was a great conversation with you.

FernandoCarvalhoPV

My name is Fernando I'm an independent consultant, I'm happy to help

I can try to restore the Windows Store

select the Windows +X keys.

In the options that appear, click on CMD as administrator.

In the CMD screen type: wsreset.exe and press Enter.

Restart the computer. If that doesn't work, try this procedure: Run the troubleshooter: Select the Start button, then select Settings > Update & Security > Troubleshoot, then from the list select Windows Store apps > Run the troubleshooter.

Hope I helped and see you soon

equitemalbis75

Hi Nilay

Thank you for the help, but unfortunately, that did not work. I attempted to bring up Halo Wars 2 again, and it went full screen, but then froze. Same with Ark.

equitemalbis75

Unfortunately, that didn't work either. Halo Wars 2 got stuck again in the same place. On top of that, the troubleshooter, which was all ready set up to run, didn't find anything to troubleshoot.

Nilay Bhattacharjee

Hello Equitemalbis75,

I'm Nilay and I'll be glad to answer your query today.

Try re-registering Store app. Perform these steps:

1. Search for Windows PowerShell using Cortana or Windows Search.

2. From results, right click on Windows PowerShell and select Run as administrator.

3. Then type following command and press Enter key:

Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_. InstallLocation)\AppXManifest.xml"}

Let the command complete.

4. Close Windows PowerShell and check Store app, it should work fine now.

Check if this helps!

Good Luck
Regards

Windows Store Problems