Windows store game install issues

Hi, Ross! I'm Kim, an Independent Advisor and I’m happy to help you today.

Sorry about that. Kindly turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely. Unplug the console's power cable. Wait 10 seconds and then plug the console power cable back in. Press the Xbox button on your console to turn it on.

Go to "My games and apps" > Full Library > Owned games.

You should be able to locate and install the game from there.

If that did not work, try to installing the game remotely. You can click the game title from your order history to install it via Xbox store or you can use Xbox app. Just make sure that remote features are already enabled. Go to Profile & system > Settings > Devices & connections > Remote features. Check the box to enable remote features and for Power options, select Sleep mode. Please refer to https://support.xbox.com/en-US/help/games-apps/....

You're most welcome Ross! I appreciate your time with me today! If you no longer have questions, have a good one and take care always!

Hi Kimmy. Yes! Your first suggestion worked and it's now in the download queue.

Thanks you so much for your help. I feel a bit daft that it was so simple to sort out, and I spent hours trying myself.

Thanks again.

Ross.

Hello TDOG453,

Thank you for keeping us updated. Are you attempting to install the game from the Xbox (beta) App, Xbox Console Companion App or the Windows Store App? We have seen some cases where installing the game from the Windows Store App will resolve the issue.
Go ahead and cancel the installation and begin installing it from the Windows Store App. You can try initiating the installation from the other two applications as well if the Windows Store App does not work.

We noticed that you mentioned trying out several different solutions. We have a support article on our website for

troubleshooting game installations on Windows 10. Did any of these solutions help resolve the issue? Be sure to let us know the results!

Do you get this same issue installing the games directly from the Windows 10 Store? The Store recognizes your subscription and you can install directly from there. This will help rule out if it's an Xbox (Beta) App issue that needs
to be reported, or an issue with your Windows Store app.

If it's a Windows Store issue, where you're getting the same error on the Store, then I'd follow the steps for the

Windows Store Troubleshooter found here.

Let us know, and we can provide the next best steps for troubleshooting.