Windows Store and XBOX App crashing

MiklósZelei · Nov 11, 2021

Hi, for some time now, around 2-3 weeks my XBOX App and Microsoft Store crashing after a few minutes of being open. I can't even update any apps, because the store just closes and reopens, same as XBOX. I have a few problems in Forza Horizon 5 too, i think these problems are all related. I tried clearing the cache, reinstalling both WS and XBOX App, but none of these worked. I also went through the internet for existing problems like this, but no solution. What can i do about it, if there's even anything at this point?

:)

frangarnes

Same problem here, Xbox app loads but crashes while logging in with no error message. And exactly same behaviour in beta app. Today I've seen a new update in Store but still not working. I've uninstalled Xbox app with PowerShell and reinstalled again via
Store, but Xbox app keeps crashing. Notice this is happening in a tablet-PC with Intel Atom x5-Z8500, but the app works OK for me with my other computers I have Windows 10 installed.

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Please try the following:

Step 1

- Type Troubleshoot in Windows search and press Enter

- If you can't see troubleshooters, click the Additional troubleshooters option on the right

- Here, find Windows update section

- Click Run the troubleshooter and wait till the process is finished.

Step 2

- Type Services in Windows search and hit Enter

- In the new Windows, scroll down till you find Background Intelligent Transfer Service (BITS)

- If the service is running, right-click and select Restart

- If not, right-click and select Start

- Do the same with Windows Update service.

Step 3

Press Win + REnter the following and hit Enter:

regsvr32 Qmgr.dll /s

Open the Run dialog again and run the following command:

regsvr32 Qmgrprxy.dll /s

Step 4

For this fix to work, you would have to find another Windows 10 machine of the same version (Home/Pro/Enterprise). If you have access to such a machine, do the following:

- Access another computerType regedit in Windows search and press Enter

- If User Account Control shows up, click YesNavigate to the following location:

HKEY_LOCAL_MACHINE\\System\\CurrentControlSet\\Services\\TrustedInstaller

- Right-click on the branch and select Export

- Choose the location, name the file trustedinstaller and click Save

- Transfer the file to your computer

- Once the file is on your desktop, double-click the trustedinstaller.reg to merge it with your own registry

- Restart the PC and try updating Windows again.

Step 5

If none of the above helps, you can repair your Windows installation without losing files or installed apps. Here's how to do it:

- Go to the official Microsoft website and download installation files

https://www.microsoft.com/en-us/software-downlo...(press Download tool now)

- Once downloaded, double-click the setup.exe

- Accept License and Terms, select Upgrade this PC now, and click Next

- After the necessary files are downloaded, choose Keep personal files and apps

- Click Install (make sure that all apps are closed and not running before doing this)

- Your PC will restart and installation finished

DeadlyRainbowz

Now it says KMODE Exception not handled. I think it is a problem with the app. When I launch them from the windows store they crash as well. All my games load fine besides the ones I download from the Xbox beta app. Any game I download from the Xbox or
Xbox Game Pass crashes when loading. Any free game I download from the Microsoft Store runs fine.

JamesTech

Hello PhidzMac02,

I've got an Update about this problem - I bought a New Laptop and did all Windows Updates and Store Updates on it

I'm signed into everything (Windows, OneDrive, Skype, Groove, Store, Xbox, Xbox Insider) and the Xbox app on Windows 10 still Crashes

So again I think this is a coding problem with the Xbox app

I have went though every Windows 10 app/program on this New Computer and all works with No Problem (I haven't added anything to this computer except all updates)

Thank you,

James

clementchen2

I am doing this on windows 11.

This game has crashed multiple times already. I was also able to play this game before and suddenly one day it started crashing.

It probably has updated because it automatically updates (my pc and the game). I have updated my windows system many times before and it still hasn't worked.

Here is a list of what I've done so far. I might've done more stuff too.

Reset Windows Store from Command Prompt
Update the applications from Windows Store
Re-register all Microsoft store Apps
Run Store troubleshooter (troubleshooter says it can't fix hanging or crashing apps problem)
Perform a clean boot
Restarted my computer many times
Uninstall and reinstall many times
Reset and repaired through settings
Verify and repair through the Xbox app

Windows Store and XBOX App crashing