Windows Mixed Reality issue with "XBOX Identity Provider"

XOR1982 · Feb 9, 2019

Hello,

I've bought a VR game from MS Store - "TITAN SLAYER". Whenever I'm trying to start it, it opens Mixed Reality Portal (like any other game) but after a while crushes with error:

We couldn't sign you in

We can't sign you in right now. Try again later....

0x87DD002A

I see the game in my XBOX live library.

Why in case of this game it crushes? For the time being it's the first game I've bought on mS Store since I've got WMR. All rest free demos and games from MS Store run with no issues.

BTW

How to add game shortcut into Mixed Reality Home?

:)

XBF Jasmine Z

Hi XOR,

Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved.
If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.

For those reading this thread, if the troubleshooting steps listed above didn't help resolve the issue, please feel
free to create a new thread asking for assistance. When the new thread is created please copy and paste the URL to this thread showing that the troubleshooting steps listed above didn't fix the issue.

Thank you and have a great day!

XOR1982

Hello

Why should I contact the manufacturer as the error clearly indicates to Xbox Live issue? Windows Mixed Reality is supposed to be universal for MS Store games. It has nothing to do with the equipment as the other games work and there's no info on the game
profile that it doesn't work with some particular manufacturer.

Edit:

It works now. It was Windows system Xbox Services settings.

XBF George L

Hello!

Thanks for reaching out to us here on the forums with this situation. I understand you're having issues with a game you purchased. What Headset and software are you using? Have you contacted the manufacturer/developer of the VR set and software you're using?
I recommend you contact them and check if they have compatibility issues or if this is something they've seen before with their device. Let us know with a reply how it goes!

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

You can check out this guide on setting up Mixed Reality to see if you missed anything https://docs.microsoft.com/en-us/windows/mixed-...

If that doesn't help, you can provide a feedback at the bottom of the page.

NolilQuezon

Windows Mixed Reality is not working for XBOX ONE.

* See at the back on Unit have HDMI OUT only one Port. Connect using VR without Monitor / TV. Because HDMI only one Port. I don't have 2 port for HDMI OUT Adapter.

* Windows Mixed Reality don't have Driver for XBOX ONE.

* I tried it. The Result is Blank or Not Working.

MY SPECS:

DELL VISOR VR118 (Windows Mixed Reality).

You able to play PC on Mixed Reality Portal App go to XBOX App. But I'm Bored.

Windows Mixed Reality issue with "XBOX Identity Provider"