Windows is trying to register my MS account with my Hello PIN, but errors out.

its not an error it just keeps asking for windows hello pin which i dont have.i tried to create an account on my pc with that email and set up a pin.i've been trying the new pin and it doesnt work

Hello, Toty. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

This Microsoft account does not have an account on this computer? Windows Hello usually is computer specific. Please try to deactivate the Windows Hello PIN for the account that is signed into the computer or use the PIN for the current signed in computer account.

- Go to Start > Settings > Accounts > Input options.

- Scroll down to the option "Require Windows Hello Sign In for Microsoft Accounts" and set it to disabled.

- On the Windows Hello PIN (above), click on remove. This will remove any PIN saved on Windows Hello for the account.

- If it asks for a password, confirm your Microsoft account password.

- Restart your computer.

Feel free to ask back any questions and please let me know how it goes.

I was able to sign out of my son's account in the Microsoft Store- thank you. When I try to sign in to Microsoft Store again with my account, I enter my username and password, but then I get a prompt saying "To easily and securely access apps with <my email address>, you need to set it up with Windows Hello Face, Fingerprint, or PIN. If you already have it set up, we will automatically add it for this account. You may be asked to re-verify with Windows Hello." When I select OK, it asks for my PIN. When I enter what I think is my PIN, it says "The PIN is incorrect. Try again." When I select "I forgot my PIN", it says "You can reset your PIN by going to Settings > Accounts > Sign-in Options." Where? On the laptop? In my Microsoft account? We are logged into the laptop on my son's account, not my account.

Hi, thank you for the advice but it specifically is not asking for an Xbox pin, and will not let me enter more than four digits when prompted for my non-existent pin. Whenever it says my pin is incorrect, it explicitly tells me to change my pin through Windows Hello. Everything that is going on here is all on Windows computers. No consoles are involved. I can't get a screenshot at the moment as the computer that's been having the error is currently in use and I cannot get access to it, I will edit this post or reply to it with a screenshot when I am able to get to it. A quick rundown of the situation is as follows:

There are two computers upstairs, one with Gamepass Ultimate, one without

We are trying to put the Gamepass Ultimate account onto the computer that does not have it.

When trying to sign in, the Xbox PC app asks for a Windows Hello Pin that does not exist

There is no possible way to bypass this pin, and no pins work, as no pin exists.

We try logging a different account onto the computer, it asks for another pin that does not exist.

App thinks its a dictionary attack and locks us out of the Xbox PC app

We just want to get my account onto a new computer, that's all we want, but it's asking for login info that doesn't exist

Hello, Brice42. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

I think this is a Windows Hello PIN being asked on the laptop. Would you please try to disable it?

- Go to Start > Settings > Accounts > Input options.

- Scroll down to the option "Require Windows Hello Sign In for Microsoft Accounts" and set it to disabled.

- On the Windows Hello PIN (above), click on remove. This will remove any PIN saved on Windows Hello for the account.

- If it asks for a password, confirm your Microsoft account password.

- Restart your computer.

- See if it asks for the PIN again and let me know.

About your devices. You should be able to add Windows 10 or 11 computers/laptops on your Microsoft account. My computer running Windows 10 is added on my devices page. Are you trying to add it by serial number?

https://account.microsoft.com/devices

Please keep me posted about this.