Windows Hello

Hello Ezzywoah,



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.



Thank you for understanding.

Sincerely,



Microsoft Community Moderator

Hello Ezzywoah,

Thank you for posting in Microsoft Community.

We understand you are having issues with logging into your Microsoft account on your PC. Let's work on this together and sort this out in timely manner for you to get back to gaming.

Windows Hello PIN is a security feature that allows you to sign in to your device using a PIN that you create and link to your account. Sometimes, Windows may ask you to set up a PIN when you first sign in to your device or when you add a new account.

To remove the Windows Hello PIN, you can try the following steps:



- Go to Settings > Accounts > Sign-in options.

- Under Windows Hello PIN, click on Remove.

- Enter your Microsoft account password and click on OK.

- Confirm that you want to remove the PIN and click on Remove again.



If this does not work, you can also try to reset your PIN by following these steps:



- Go to Settings > Accounts > Sign-in options.

- Under Windows Hello PIN, click on I forgot my PIN.

- Enter your Microsoft account password and click on Continue.

- Follow the instructions to create a new PIN and confirm it.

I hope this helps you resolve the issue and enjoy your games on your PC. Let me know how it goes.



Sincerely,



Microsoft Community Moderator

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

This PIN you are asking for is the same PIN you use on your Windows to log in to your PC. Try using it.

I tried that multiple times, but thank you for responding

Hello, I would like you to try first to recover the account here How to change your Microsoft account password | Xbox Support if you do not remember the password.

As for the issues with the app I will need you to try those troubleshooting steps on the links below:

Fix problems with Xbox Game Bar on Windows 10 (microsoft.com)

Fix problems signing in to the Xbox app (microsoft.com)