Windows disconnect a external hdd when opening a xbox app game installed on that external hdd

the fix is rather easy actually. goto device manager once there goto usb device section then find the root hub entries open the properties for each one then clicky on power or power management. uncheck the boxes that allow windows to turn off the usb port to save power.

Hi AlbertoRiLi,

Hope you are doing fine.

Are you still having issues? Let us know by replying to this thread.



Kind regards,

Thanks for sharing, BootyhoundDDO!

Let us hope that AlbertoRiLi will be able get back to play games on PC by following your steps also.

Happy Gaming!

Kind regards,

HI AlbertoRiLi,

Welcome to Microsoft Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are trying to launch the game saved on external Hard drive however you encountered an issue in doing so. Let us check on this together so you may get back to gaming.

Please check if these troubleshooting will help you:

• Make sure the Xbox app is updated. Also, please check if settings like Game Mode is turned on.
  
• Kindly disable or temporary turn off all antivirus, antimalware, PC optimization or Firewall that may block reading files or applications not installed on the PC.
  
• Please check if this helps you recheck if the external hard drive meets all requirements to be detect by Xbox. Troubleshoot external storage detection on Xbox
  
• Kindly try to install at least one game on the C drive and see if the issue persists. How to install and uninstall a PC game on a Windows device
  
• Kindly try if this helps: Troubleshoot game installations on a Windows device | Xbox Support
  
• Lastly, kindly try to create new user profile and check if same issue persists, with the external hard drive.
  

Kindly let us know, if there is any misunderstanding of our description by sending us a reply.

We look forward to your response. If you have other clarifications about this matter, you can get back to us by replying to this post.



Sincerely,



Xbox Forum Moderator

Microsoft Community

I had support chat with Xbone support team about external hdd issues such as moving certain content.

Certain content just would not install or move to the external hdd. My external hdd is Lacie Rugged Mini 2TB USB 3.0 (tested fine on both MACs and PCs) before formatting on Xbox One for Games and Apps.

Once a game or app does not install externally it would not move to the external hdd.

My 360 moves games or apps almost always successfully.

This externally hdd moving issues along with certain games and apps not installing on it is causing major headaches. I also already tested with another brand which as tested on both MACs and PCs fine but with Xbox One it is becoming an issue.

I believe it is a combination of digital rights management, account issue, along with Xbone system software.