Windows 11 Xbox Elite Series 2 Controller recognized only as a normal controller via bluetooth

Hi,

I try to connect my Xbox Elite wireless controller series 2 via bluetooth on my Ipad Pro 11 inch 2018, but it can't make connection or won't be recognized. The series 2 controller supports bluetooth. I can make connection with the other older version Xbox
One S wireless controller immediately.

I'd make a phone call with Apple support and they said that maybe the problem could be that the Xbox Elite controller series 2 won't be supported and isn't compatible with Ipad.

I want to know guys if you had the same problem and I want to ask if there will be an update in the future to solve this problem?

At the moment the series 2 elite controller is not compatible with Iphones/Ipads. At the moment the only device that the series 2 controller is available on IOS side is the Mac and even that it's janky. Series 2 controller works fine on Android at the moment.
Sorry if this doesn't help you, I myself is waiting for the Bluetooth proprietary to be added to the IOS list

Hello Tom_678,



Greetings!



Thank you for posting in Microsoft Community.



It seems that you are experiencing issue with Xbox Elite Wireless Controller Series 2 when connecting it using Bluetooth and unable to run the command when using the assigned button. Let us help you by providing the needed information to help address your concern.

By the way, thank you for sharing the information and it seems that it is a known bug that you are describing. I will consult this concern to our internal support team to get further information. At the same time, make sure to submit your feedback to make sure this issue is properly investigated by our engineers. To submit your feedback, follow the instructions provided in this article: Send feedback to Microsoft with the Feedback Hub app - Microsoft Support



We appreciate for your patience and understanding on this concern.



Sincerely,

Would someone be able to assist me with my current issue?

I recently bought the series elite 2 controller and I cant seem to connect the controller directly to my pc with the cable to configure the buttons. I am able to connect it via Bluetooth. I have windows 11 and it has been updated to the latest software and I just downloaded the xbox accessories app. When the app is opened it fails to recognize my controller.

Thank you in advance.

Did you find a solution to this problem? I updated my Elite series 2 yesterday, and now I have the exact same problem. Elite series 2 is recognized as a regular xbox controller and does connect via bluetooth, but doesnt work. Connected via USB-c the XBOX accessories app doesnt even recognize it...

Tried uninstalling and reinstalling the app, but that didnt help.

Hello Evgeni Tsvetanov,

Thank you for getting back with the thread.

As much as we want to help resolve the issue, we have consulted this to our internal support team. We even try to replicate here in our end.

• When controller is connected to the PC via the cord that comes with the controller it will be recognized within Device Manager as a Xbox one Controller and that is with 6 elite controllers we tested.
  
• We were able to connect the controller via Xbox wireless adaptor. Try turning off the internal Wifi on the desktop and then try to connect to that adaptor.
  
• Provide us screenshots of the accessories app not recognizing the Elite so we can further investigate.
  
• Try other USB port to make sure it may be a USB port issue in your computer.
  
• Try resetting the Xbox accessories app. To do so follow the steps below:
  

[table][tr][td]Click Start and click Settings. Or press Windows key + I and click on Apps then installed apps.[/td][/tr][tr][td]Scroll down and locate Xbox Accessories app.[/td][/tr][tr][td]Click on the dots to the right and choose Advanced options.[/td][/tr][tr][td]Scroll down and click on Repair and then if still not working, click on Reset.[/td][/tr][/table]

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Microsoft Community Moderator