Windows 11 restart while playing a Microsoft game!

Dameon Huber · Apr 30, 2022

So, for some unknown reason while I'm playing Microsoft Ultimate Word Games, my computer seizes up while making a buzzing sound and then just reboots! I find it odd since I can play Halo on the Xbox app - which is graphic intense, and I have zero issues! I can play Microsoft Solitare games with no issues, Star Wars Battlefront 1 & 2, as well as Battlefront classic, and the Sims 4 game!! But oddly when I play MUWG my system spazzes and says Nope! Why is that?

Win 11 Home

Version: 10.0.22000 Build 22000

X 64 based

Processor 11th Gen Intel Core i5-11400F @2.60GHz, 2592 Mhz 6 Cores, 12 logical processors

Any other info needed please ask.

HELP!

:)

Ricardo Lechuga

Hi Dameon! My name is Ricardo an independent advisor ready to help you with this situation!

Complete given below directions to reset the app in Windows

Step 1: Open the Settings app. This can be done by clicking its icon in the Start menu or simultaneously pressing Windows logo + I.

Step 2: Click the Apps category icon and then click Apps & features to see all installed apps as well as classic desktop programs.

Step 3: Click on the app that you want to reset to see the Advanced options link. Click on the same (advanced options link).

Step 4: Finally, click the small Reset button. When you click the Reset button, you will find a small dialog box with “This will permanently delete the app’s data on this device, including your preferences and sign-in details.” Click the Reset button in the opened dialog box to reset the app.

Step 5: Once the Reset is done, you will see a check sign next to the Reset button. And restart the Pc

****If this doesn't work please try uninstalling and reinstalling the app

Dameon Huber

That seems to have worked! I have played it several times since reading & implementing your suggestions! No sudden restarts! Thank you!

HS#01

Have been on chat with Microsoft Answer Techs (plural) for a while. They have concluded that it is a Windows 11 issue.

Which means either Windows 11 needs to get some updates to resolve this issue or game publishers (which is Microsoft in this case) needs to provide updates for every game that has stopped working due to Windows 11.

Hoping to get some resolution for this. Have tried everything.

(Liam)four

It's on windows 11 and it started today as far as I can tell. I tried restarting the Xbox app. and no, I have not gotten an update in a while.

AzoraHusky

I already ram MemTest86, it came up with 0 errors, most other games are fine, and the others run fine when in admin mode. All drivers are up to date and GPU and CPU are functioning properly. And I have tried repairing and reinstalling the games, and Forza Horizon 5 was a fresh install. I already checked the Drives and all functioning properly. I haven't tried doing a clean install of Windows, but I would rather not take a drastic solution, since I would prefer not to reinstall all the software I need for work.

Edit, I have also made sure Windows 11 was running correctly by running SFC and DISM

Windows 11 restart while playing a Microsoft game!