Windows 10 Xbox one restarted itself

GermfreeSquid · Oct 10, 2015

Twice now since I got the Windows 10 preview update my Xbox One has turned itself off and back on again. This has only been an issue since the Windows 10 preview update. So no it isn't my settings or my power supply. I understand it's a preview so glitches
and bugs are going to be present but restarting my Xbox in the middle of games? Not cool.

:)

Wolf King 1982 · Oct 10, 2015

Xbox One restarted itself?

Hey guys, I was playing Black Ops 3 online then suddenly the game froze and then the Xbox restarted itself. Has anyone had this happen before?

Evilwalker93 · Oct 10, 2015

Xbox One restarted itself?

The xbox most likely found an error and rebooted its self to protect it from further harm. If everything is working properly and this is the first you have encountered this issue I wouldn't worry about it.

Hordie · Oct 10, 2015

Hi GermfreeSquid

Sorry you're having issues with the NXOE preview. This question would be best suited in the private early access forum located here. Please repost this question over there so the proper folks can see it.

Beekdoor · Oct 10, 2015

Has happened twice for me as well, among many, many other issues. You aren't alone.

Mister Maka · Oct 31, 2018

Heya Beekdoor!

Be sure to visit the Xbox One Update Preview forums that Hydro Skillet linked above! You should have access there, but if you have any trouble please create a new thread so we can help you out Cheers!

Hordie

Hi GermfreeSquid

Sorry you're having issues with the NXOE preview. This question would be best suited in the private early access forum located here. Please repost this question over there so the proper folks can see it.

Mister Maka

Heya Beekdoor!

Be sure to visit the Xbox One Update Preview forums that Hydro Skillet linked above! You should have access there, but if you have any trouble please create a new thread so we can help you out

Cheers!

Beekdoor

Has happened twice for me as well, among many, many other issues. You aren't alone.

Goth Vampirella

You may wanna ask this in the preview forums...

Internet Expert

According to this support article, the console would unexpectedly turn off for any of these three reasons:

Your console is overheating.
Power supply problem.
Automatic Turn-off setting is enabled. (we can rule this one out since it's happening far sooner than expected)

If your console is overheating:

Try to ensure both your console and your power supply brick are in a well-ventilated space. Both generate heat, and thus need some "breathing room".
If you can, wipe off the dust near the open vents.
Ensure there's nothing sitting on or covering the console in any way.
Ensure your console is positioned horizontally. Vertical positioning is not supported (only the Xbox One S is an exception) and may cause damage.

If your power supply is malfunctioning:

Follow
this article on troubleshooting the power supply.
Absolute worst case scenario is that the power supply must be replaced. You can replace it under your console's warranty (default one year).

Hopefully this helps!

Windows 10 Xbox one restarted itself