Windows 10 - Xbox One controller triggers do not work

Okay then, nevermind. I returned my Xbox One controller and got a refund. I will be switching to a Playstation 4 controller. At least then I don't have to worry about a game having XInput support.

I also will not have to worry about needing official support from Microsoft. That did not turn out well at all. You people need to hire professionals.

Hey there Kim!

Sorry to hear that you're experiencing such difficulty mapping your controller.

Seeing as you are and would like to talk to a specialist about this, it would probably be best for you to go ahead and contact customer support directly. You can do so by hitting up the
contact us
page and going through the prompts that apply.

When you get a chance give that a shot and let us know how they helped!

Thanks!

Hello,

Try to follow these steps to take your questions and set up your controller:

https://support.xbox.com/en-us/xbox-one/accessories/customize-standard-controller-with-accessories-app

https://support.xbox.com/en-us/xbox-one/controllers/wireless-controller-solution

Did you read what I said?

3. I need bluetooth to use my controller

4. The app only allows Configure to work if the controller is connected via usb

5. Connecting usb forces the controller to bind to a usb-only connection

6. Without the Configure option present, I can't load a saved profile with buttons mapped to my bluetooth-connected controller

7. Configure option is only present if a usb is connected

Using a usb, I could remap buttons and save the profile. But there are 2 problems with that:

1. With bluetooth being my connection, Configure cannot be activted, so there would be no option to Load the profile available to me

2. Even if I could Configure using bluetooth, the LT and RT buttons and Back and Start buttons simply do not exist on the button list

3. When I connect usb, the bluetooth connection is not an option anymore (disconnecting usb disables functionality), but it shows 2 controllers available

4. Since it removes functionality when I disconnect my usb, I either have to reconnect it and play using usb (not an option) or uninstall/reinstall the driver, then reconnect it to bluetooth in Settings > Devices > Bluetooth & other devices > [+] Add bluetooth
or other device

Also, when I connected a usb, it showed a second controller diagram and linked my profile to that one, leaving the original abandoned. This means I would need to use the usb at all times to play. This defeats the purpose
of a wireless controller, and since the usb only has a 5-foot cord, that is already out of the question.

Also it is interesting to see what happens when I follow the links to my problem in the console section you linked to.

1. https://support.xbox.com/en-us/xbox-one/controllers/wireless-controller-solution

2. MY CONTROLLER DOESN’T FUNCTION CORRECTLY

3. SOME OR ALL OF THE BUTTONS ON MY CONTROLLER DON’T WORK AT ALL

4. REPLACE YOUR CONTROLLER

1. I use PC so this section does not pertain to me

2. I bought this controller yesterday

3. Even if I was playing on console this would certainly not solve my problem or tell me how to remap buttons

4. The first link you gave me would show me how to remap buttons, but when you consider what I have written, it is clear I already have the Xbox Accessories App installed, know how to use it, and cannot complete the process because it has an impassable
wall for those trying to use Configure with bluetooth.

The Configure option does can not be activated if I use bluetooth. It only shows me a message telling me "This controller is connected via bluetooth. Connect a USB cable to configure it."





In Test mode it will show that I am pressing Left and Right Trigger, so they are not disabled, but they do nothing in a game, and Back and Start buttons perform the Left and Right Trigger functions. This is why I need to be able to remap the Triggers and
Back and Start buttons.

Hey there Kim!

Sorry to hear that you're experiencing such difficulty mapping your controller.

Seeing as you are and would like to talk to a specialist about this, it would probably be best for you to go ahead and contact customer support directly. You can do so by hitting up the
contact us
page and going through the prompts that apply.

When you get a chance give that a shot and let us know how they helped!

Thanks!

That so-called "Contact us" link is exactly what sent me here to this forum in the first place. It does not connect me to a live chat support rep, it gives me automated responses, just like you are doing.













This literally means that you did not just link me to a "specialist" and are simply using your automated system still, just like I did when I was sent here by your bot.

In case you have not already realized it (you have...), I have performed every single step you have given me long before I posted here for help. "Help" is exactly what I am not getting. Am I being trolled? Is this supposed to be professional? I can't believe
you have no Live Chat Support when even the lowly likes of EA does.

What exactly did you think would happen when I use that "Contact us" service? It does one thing: Sends me to the answers.microsoft.com forum (or Twitter). This is now day 4 of me asking on this forum for help, and in 4 days I have seen only steps to perform
that I have already performed. As I said, all those links can be found on the web. If any of them could solve my problem, I would not be here.

In the end, I can only find my answer here on this forum. This is, afterall, the official Microsoft Answers forum. So stop using your automated responses and let me speak to a Microsoft Xbox One developer. The one who actually makes the code the controller
sensor sends to the bluetooth receiver on the PC.

Or, let me speak to the developer(s) of the Xbox Accessories App. They are the ones who applied, to the Elite controller version of the App, the option I need to remap buttons. I saw the option there on the Elite controller section of the Xbox Accessories
App. I refuse to believe I have to have that more expensive controller to remap my trigger buttons. That would not be fair or acceptable.

One of those two development departments should be able to give me a script/code to place inside of a specific data folder (likely a .xml file in AppData) that enables the
Z-axis function on the triggers. That is there function. Then, I will also need the Back and Start buttons to perform their intended function as well.

Hi Kim,

Thanks for reaching out. We understand this is frustrating and we want to help out as best as we can. In order to remap the buttons of your

Xbox One controller, you'll need to follow these steps on Windows 10:

1. Install the
   Xbox Accessories apps from the Microsoft Store by clicking the
   Get button.
2. Open the Xbox Accessories app.
3. Connect your Xbox One Wireless controller to your PC using a USB cable,
   Xbox One Wireless USB adapter, or Bluetooth (if supported).
4. In the "Xbox Accessories app," click the Configure button. (After clicking this button, you may be prompted to login to your Xbox Live account.)
   
5. Click the Button mapping button.
   
6. Using the drop-down menu, select the button you want to change.
   
7. Using the "Map to" drop-down menu, select the button you want to map to.
   

Now I know you have already tried to follow the steps and it still did not give the properly functions to adjust. Does it give the option to restore the buttons to their original settings?

Try to check out
Use the Xbox Accessories app to configure your Xbox Elite Wireless Controller or

How to customize an Xbox One Wireless Controller with the Xbox Accessories app for more information.

I hope this helps. Let us know how it goes