Windows 10 Xbox App won't allow me to download any of my videos from Xbox live.

I used to be able to download videos from Xbox Live onto my PC, but since I moved the Captures folder to another drive, I am unable to download anything. I have tried moving the folder back, making a new one, resetting the app from Settings, uninstalling
and re-installing the Xbox app via PowerShell, resetting my account info on my PC, deleting all former folders labeled Captures in all my drives, and trying to change the folder from Settings, which include most of the solutions posted on this forum on similar
issues. None of these have worked.

I still get the error message when I go to the DVR tab and the app crashes when I try to download anything. I have also tried to record something on my PC, to no avail. I have supplied a screenshot of the error.



:)

 

Can the Windows Store verify an existing installation of game(s) downloaded previously or from files from another computer? Similar to Steam et al

Hi there Nor,

Thanks for the reply! Unfortunately, you will need to click the install to download any digital content for PC.

If you have a Windows 10 device, you can now use the Xbox app to connect to the Xbox Live service.

• Visit
  How to sign in to the Xbox app on Windows 10 for more info on the Xbox app, and also
  
  How to install Xbox games on Windows 10.

If you’re having problems installing the Games for Windows Live app, or connecting to the Xbox Live service, see

Troubleshoot Games for Windows Live connection problems.

For other gaming options, see:

• Where to download games for Windows 10
  

Hope this helps.

 

Two different accounts - Help!

Hello, I have one account for Xbox Live and another for my Windows 10 Desktop. Is there any way to combine these accounts? On windows 10 I can sign in to the xbox app with my Live account but the Windows Store app uses the Windows 10 account. The issue
is that the Xbox Anywhere games won't be available on Windows if I purchase on my Xbox One since the accounts are different.

There has to be a way to merge the accounts, right?

 

Hi,

Incorrect configuration setting is one of the possible reasons why Xbox app won't you to download any videos from the Xbox live. To help you resolve this concern, we recommend that you perform the troubleshooting steps below:

Step 1: Run the troubleshooter for Windows apps using the link below. This can help remove problems with an app from Microsoft Store.

Run the troubleshooter for Windows apps

Step 2: Delete Temporary files. This will help delete temporary files that have been stored on your computer.

1. Click Start and click Settings.
2. Select System.
3. Select Storage.
4. Select This PC.
5. Click Temporary files.
6. Choose Temporary file.
7. Click Remove files.

Step 3: Perform a clean boot on your device. To do this, you may refer to the link below:

How to perform a clean boot in Windows

Kindly update us with the results, so that we can assist you further.

 

The trouble shooter corrected a file corruption error in the Store App, but it didn't scan the Xbox App. I also deleted temporary files before running a clean boot on my PC. The error, however, is unchanged.

 

Thanks for keeping us in the loop. To further isolate this issue, we suggest that you check for updates for apps and games from Windows Store. To proceed, you may refer to the link below:

Click here

After checking for updates for apps and games from Windows Store, we recommend that reset the Xbox from settings one more time and try to use a different account and check if the issue persists.

We'll be waiting for your update.

 

I ran the update check and it said that all apps are up to date. Changing the account did not fix the problem.

 

Thanks for keeping us updated. We would like to verify is you have tried using a different profile and check if the issue persists.

Let us further isolate the concern by creating local user and check if the same issue will occur. To create a local user, you may refer to the link below:

Create a local user or administrator account in Windows 10

Kindly notify us with the outcome.

 

I couldn't make a local account, it asked me to either make a Microsoft account or to use an existing one. I do use two different accounts on my computer, one for the Xbox, and one for my PC, but I have had this setup for some years.

 

Thanks for the update. For us to further isolate the issue, we suggest that you sign in your account on a different computer or device and check if the same issue will occur.

If you're having issue creating local user on your computer, we recommend that you post this query on the link below:

Click here

Once you are able to create a local user, kindly update us and check if using local user will encounter the same issue.

Kindly keep us updated.

 

Logging on the Xbox app from the local account worked, I was able to download my files from Xbox Live.

 

However, my main account is still not allowing me to do this.

 

Thanks for the update. Let us further isolate your account, by signing in your main account on the Xbox app on a different device and check if the issue persists.

For additional troubleshooting, you may follow the steps below:

Reset the game from the Settings menu.

1. Click Start and click Settings.
2. Select System.
3. Select Apps and features.
4. Find the game and click Advanced options.
5. Click Reset. You need to restart your computer to let the changes take effect.

Let us know the results, so that we can assist you further.

 

Still having the same error.

 

Hi,

Since you're signed in to your Xbox account when you moved the Capture folder on the Xbox app, it is possible that it encounters an issue which affects the account as well. For us to isolate your concern, we suggest that you sign in first using the local
profile on your computer, then let's add your Xbox account on the computer by performing the following steps:

1. On your computer, go to Settings.
2. Select Accounts.
3. Go to Email and app accounts.
4. Click on Add a Microsoft account.
5. Enter your Xbox account details.

Once done, try to open the Xbox app, then sign in your Xbox account and check if you will be able to download videos again.

Let us know if that works for you.