Windows 10 Xbox App Sign-in Issue

Hi there,



I'm sorry to hear the current issue you may be experiencing with the Xbox App on Windows 10.
I recommend to try the following troubleshooting pages for Windows 10 PC: How
to sign in to the Xbox app on Windows 10andSign-in
problems with in-game accounts on Windows 10.



I hope this helps. Let us know the results.

Hi James,



I'm sorry to hear about any issues you may be having. If you haven't attempted already go over our article;
signing into the Xbox app on Windows 10.

Also, I recommend to try the following troubleshooting pages for Windows 10 PC: How
to sign in to the Xbox app on Windows 10andSign-in
problems with in-game accounts on Windows 10.



I hope this helps. Let us know the results.

Hi there Christopher,

Thanks for reaching out! I'm sorry to hear about the issue signing into Xbox Live.

On Windows 10 PC, try the following page :
How
to sign in to the Xbox app on Windows 10 and
Sign-in problems with in-game accounts on Windows 10

Hope this helps. Let us know.

Hi,

An interruption with the Xbox Live server and failure to authenticate the Xbox login information are possible reasons as to why you can't sign in to the Xbox app on Windows 10. Kindly answer the following questions for us to advise the best approach in resolving
this issue:

• Are you using the same Microsoft account to sign in to the Xbox app and your Windows 10 PC?
• Have you made any changes to your device or to your Xbox account before encountering this issue?
• Have you tried signing in to other built-in Windows apps like the Store app to check if the same issue occurs?

To determine if your Xbox profile is working properly, we suggest that you sign in to Xbox.com. If you can sign in, that means your profile is all good. Otherwise, follow the on-screen prompts on how
to update your account information.

We also recommend running the Windows apps troubleshooter provided on this
link. This can help resolve issues with Windows 10 apps. Click this
link to proceed.

You can't change a gamertag into a previously owned one but you could sign in to the Windows 10 Xbox app with the old one though.

This link will give you you all the info you need to sign in to the Xbox app on Windows 10.

support.xbox.com/.../signin-xbox-app-on-windows-10