windows 10 , Xbox app or Xbox.com cant receive new message or send new message.

Hi there xKINGxFADED.

To check, which platform(s) are you currently experiencing trouble sending messages on: Xbox One, Xbox 360,
Xbox.com , or the Xbox app on Windows 10 or mobile?

For trouble sending messages, please make sure to try these steps to see if they can help out.

Hi Kyle,

Can you check and see if you're able to send messages via Xbox.com or by using the Xbox App (Windows 10, iOS, or Android). Also, can you provide the error code that you receive when you attempt to send messages or party invites please.

Hello Anna!

Thank you for posting on Xbox Forums! I will be happy to help you today. I understand that you are unable to send messages through your console. What specific error are you receiving when you try and send messages? Are you able to send messages through
the xbox.com website or through the Xbox Smartglass app or Xbox App on Windows 10 PC? Do you mind making a new thread, answering the questions I've asked, and adding as much detail about the issue as you can, so that we may better assist you with the issue.

Again, thank you for posting on Xbox Forums! I'm looking forward to your response!

Yes it is set to friends

I will try the guide you linked

Thank you for responding

To check, what occurs when your son tries to send messages from his account? Say if he tries to send you a message for example. Is the option greyed out or does he receive an error message? Also, what happens if you try to send your son a message? Does he
receive it?

Additionally, is your son also unable to send messages via Xbox.com or the Xbox app on Windows 10 or a mobile device with iOS or Android?

Hey Coach,

Could you post back with the following information? That will help us understand the issue and go from there!

1. Which specific error code and message do you receive when trying to send a message?:

2. Does similar issues occur within the Xbox app? (If you can, please try messaging on the Xbox app on Windows 10, Windows Phone 10, iOS, or Android):

3. Does similar errors occur on Xbox.com? If you haven't already, please try messaging from there as well:

4. Have you followed each of the steps on our Xbox Live Message Error Solution, including adding a phone number?

Please post back with all of that info so we can assist further. Thanks!