Windows 10 Xbox app Games not launching

The consul companion is a Windows 8 app that is no longer supported just like the windows eight operating system.

Since windows 10 launched, you've been intended to use the Xbox app built into windows for game streaming

Hello abbeycreamcat,

Thank you for posting on the Xbox forums. We understand that your Microsoft account is getting signed out every time you launch Microsoft Jigsaw. If you launch the Xbox Console Companion App; does it appear that you are

signed in to the application? If you are not signed in to the app; go ahead and sign in to it and launch Microsoft Jigsaw. We recommend making sure that

Windows 10 is up to date. Also, you can try
uninstalling the game and reinstalling it. Be sure to let us know the results!

Hi, Manicmaniac,

I hope you are doing well today. Welcome to the Xbox Community. Thank you for reaching out to Xbox Forums. You mention that you cannot launch your PC game pass games. I am happy to help and provide some suggestions that I hope resolve your problem. Please make sure to the following suggestions in order that I posted them.

Temporarily disable your security program(s)

False positives occur when your antivirus software incorrectly identifies safe software as malicious. If your antivirus or anti-malware falsely flagged a game, remove the file from quarantine, if necessary, then whitelist the game. To do so, follow the instructions from your manufacturer.

• Sample of Virus & malware checkers that have been known to prevent games from launching:
  
  • Malwarebytes
    
  • Norton & Norton Utilities Ultimate
    
  • Trend Micro Maximum Security
    
  • Comodo Antivirus
    
  • Sophos
    
  • Emisoft Anti-Malware
    
  • Avira
    
  • Avast & Avast Cleanup
    
  • Bullguard​
    

If the games normally launch after disabling your security program, whitelist the game before turning the program back on. To do so, refer to your security software's support website.

Solution 1:

Use the System File Checker tool to repair missing or corrupted system files. If some Windows functions aren't working or Windows crashes, use the System File Checker to scan Windows and restore your files. Sometimes corrupted files can cause issues.

Solution 2: Play games offline on Windows 10 using Offline mode; this error could also be attributed to issues with the Microsoft store not recognizing your entitlement to the game. Would you please click on this link Play games offline on Windows 10 using Offline mode | Xbox Support. Then scroll down and click on the drop-down arrow and look at the steps for How to enable offline play on your device

Solution 3: Reset Windows 10 store & Xbox app

1. Open Settings.

2. Go to Apps -> Apps & features.

3. On the right side, look for Microsoft Store/Xbox App and click it.

4. The advanced options link will appear. Click it

5. Next, click on the Reset button to reset Microsoft Store/Xbox App to default setting

Solution 4:

Try reinstalling the Gaming Services package on your Windows 10 device:

1. Right-click the Start button in the lower-left corner of the main screen, and then select Windows PowerShell (Admin).
   
2. In the Administrator: Windows PowerShell screen, type the following command and press Enter:
   
3. Get-AppxPackage *gamingservices* -allusers | remove-appxpackage -allusers
   

After completing these steps, restart your PC and attempt to install or launch the game.

I hope these suggestions help! Please mark the thread as "Answered."

Support for the Xbox Companion App has been discontinued along with the rest of Windows 8. Since the launch of Windows 10 you've been supposed to use the Xbox app built in for streaming

Hello,

Thank you for the response. For this error, kindly run the troubleshooting below for unable to launch a game issue:

Troubleshoot issues with the Xbox app for Windows | Xbox Support

Troubleshoot gameplay, performance, and stability issues on a Windows device | Xbox Support