Windows 10 - Unable to sign in for XBOX app AND "immersive settings" crashes on launch

R_24. · Jan 15, 2023

Viewing event manager i see the following:

Faulting application name: SystemSettings.exe, version: 10.0.19041.2075, time stamp: 0x4aa1ce82

Faulting module name: usermgrproxy.dll, version: 10.0.19041.1741, time stamp: 0x59d786ed

Exception code: 0xc0000005

Fault offset: 0x000000000001ecb2

Faulting process ID: 0x8df8

Faulting application start time: 0x01d9282ef0aed935

Faulting application path: C:\Windows\ImmersiveControlPanel\SystemSettings.exe

Faulting module path: C:\Windows\System32\usermgrproxy.dll

Report ID: e34c6cc0-f4c5-4be6-8ec7-a6232e983ab7

Faulting package full name: windows.immersivecontrolpanel_10.0.2.1000_neutral_neutral_cw5n1h2txyewy

Faulting package-relative application ID: microsoft.windows.immersivecontrolpanel

I have run DISM.exe, SFC scan (all several times) CHKDSK /F C: , a windows 10 reinstall (not a full reinstall, just ontop of the existing) I have also tried the regestering of the applications using powershell command but that has not fixed it

i beleive the above relates to the issue im having with the xbox app and microsoft store as neither will sign in - click sign in and nothing happens. i am now lost at what to try as it doesnt seem anyone else has the issue with usermgrproxy.dll like the even suggests.

.im not wanting to reinstall the entirety of my data as my machine has a couple tb of very mess files at this point.

***Moved from Windows / Windows 10 / Settings***

:)

cyber_nicco

Exact same thing. Also, I cannot launch Settings as I get the same error.

MS Win8 Games

Hi, there are two ways to accomplish what you are trying to do.

Option 1: Associate the account that is signing in currently with a Microsoft Account and then disassociate the account in the users menu in Settings. This will free the user up to sign-in with another xbox account on next launch.

Option 2: Registry editing (see steps to do this below).

Registry Editing (Option 2)

1. Open a Run Prompt (windows key + R)

2. Type “regedit” (without the quotes)

Navigate to this location: \HKEY_CURRENT_USER\Software\Microsoft\IdentityCRL\Immersive\Production

3. Delete the entries there

4. The next time the user launches the app, the user will be prompted to sign-in again

Please reply and let us know if these methods worked for you!

onyxishere

Sorry to hear it. I don't know if you can set what channels you want on the OneGuide but there is a Youtube app for the Xbox One that is more immersive for you.

B1gdeano

I have been having this since day one - there is like zero support from MS on this - they close the thread without ever doing anything about it.

Made numerous posts about it and never gets sorted - submitted feedback, no joy.

This is immersion breaking and incredibly annoying. It really needs addressing.#

Annoying thing is it is so easily replicated - just play a game on PC via Xbox app with HDR enabled, get an achievement or ask someone to invite you to party and you will see it - DEVS FIX THIS

Mr. Knightman

Thank you for the reply!

I strongly believe this will be a good addition to Windows especially moving forward in augmented reality. Simply having to move to a keyboard for certain commands on the desktop with a headset on breaks immersion, and when demo-ing, it is the most commonly
requested thing from a novice end-user, "Why can't I just do it with the thumbstick and triggers? I have to take the headset off??" If I had a dollar for each time this was said, I'd have about 100 dollars. 3rd-party solutions simply do not have the native
integration desired, and possible in Windows. You CAN use the Xbox One controller to navigate Edge, Netflix, and other MS apps, which is a step in the direction already.

Here is the link to the feedback:

https://aka.ms/AA4wmls

Windows 10 - Unable to sign in for XBOX app AND "immersive settings" crashes on launch