Windows 10 store / Xbox account issue

Discus and support Windows 10 store / Xbox account issue in XBoX on Windows to solve the problem; Hello so iv been searching countless of times for a solution for this and i couldn't find anything so here is my questions and thanks you. 1-Can i... Discussion in 'XBoX on Windows' started by Alraisi06, Jan 30, 2019.

  1. Alraisi06
    Alraisi06 Guest

    Windows 10 store / Xbox account issue


    Hello so iv been searching countless of times for a solution for this and i couldn't find anything so here is my questions and thanks you.

    1-Can i change my old xbox live gamertag on windows 10 ? When i try to pay for it on the xbox website i can't change the billing region from US to my country OMAN which is weird because my Microsoft account on the windows store is set to my region and i
    already bought a lot of games with no problem.

    2-Can i change the xbox account that is tied with my Microsoft account with a new one so i can keep the games and save data?

    I tried account migration already and my country of course is not listed i don't understand why Microsoft is complicating everything its 2019! They can easily avoid all these issues if they sell a gamertag change token or whatever on the windows store.

    If nothing going to help me in this situation id appreciate if i can get some suggestions on what can i do?

    :)
     
    Alraisi06, Jan 30, 2019
    #1
  2. XBF Lance J Win User

    Windows 10 store / Xbox account issue

    Hey Alraisi,

    Thank you for reaching out. It seems while your Microsoft account is set to the correct region, your billing account is set to the US. Unfortunately, until your region is supported, you will not be able to properly change your billing address. In order to
    keep track of the Xbox supported regions, we do have the
    Xbox Live Countries page.
  3. XBF Jasmine Z Win User

    Windows 10 store / Xbox account issue

    Hi Alraisi,

    Thanks for reaching out to us here on the Forums!

    To answer your question, yes you would be able to purchase an Xbox Live Gift Card and use that to

    change the Gamertag    . It will ask for the payment option and you would just select the Account Currency.

    I hope this help!
  4. Alraisi06 Win User

    Windows 10 store / Xbox account issue

    thank you for the response but unfortunately when i click on the tiny globe icon my country is not listed even tho UAE the country that is next to to oman like 4 hours away is listed maybe it could work?
  5. Alraisi06 Win User

    Windows 10 store / Xbox account issue

    Thank you for the response can i buy a US xbox live gift card 10$ and pay with that instead to change my gamertag ? Since i can change my Microsoft account region to US to get it to work maybe?
  6. Kelemvor79 Win User

    Windows 10 store / Xbox account issue

    2-Unable to move saved games or games from an old account to another new account
Thema:

Windows 10 store / Xbox account issue

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