Windows 10, Microsoft Sudoku Crashes even after reinstall

On mine the game crashed, and since then I just get the Loading thing spinning endlessly even after I un- and reinstalled it. Windows 10.

Hey there jpick7447,

Sorry to hear about the crashing issues you're having with Microsoft Sudoku. Please try the troubleshooting steps on this page

HERE and let us know if it helps. Sometimes something as simple as reinstalling the game will fix an issue like this.

Ok, I tried to perform a clean boot and I got the problem to change. Sudoku would now crash as it starts (the Sudoku window will appear and then disappear). I tried to reset and then to uninstall/reinstall Sudoku and now I am back to it loading but when
I try to play any game, I get the end screen of the ad and when I close the ad, I go back to the selection screen. Is there a log file somewhere that will tell me what is going on?

I am manually checking for updates and windows has no updates available/pending. I have exited the clean boot (after Sudoku was crashing) and I am ready to try the next troubleshooting step.

Hey there CrashFish448177.

Let's have you try uninstalling the app, restart your PC, and then reinstall it to see if there's any change Let us know how it goes.

I have what looks like the same problem. Windows 10 fully up to date Version 1909 Build 18363.535 on a Lenovo laptop.

I can play Solitaire and Mahjong without a problem.

The Sudoku logo should slide off screen to the right, but it doesn't. If I minimize the window Sudoku then crashes. Reliability History says "Sudoku stopped responding and was closed"

I have reported this through Windows Feedback and at Microsoft Casual Games without any response.