Windows 10 keeps installing the same PowerA Xbox One Controller on every reboot causing...

Hello again, I believe this could be between your controller and specifically your PC.

I've seen similar cases but they were with some Razer products, they did the same thing and sometimes turned off the PC.

I know you don't have another PC to test but try to see with a friend or someone in your family if you can do this test.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello BLaZiNgSPEED, like Greg, I don't find anything at all on this issue here in the Windows forum, which made me think and start looking at your question from another angle.

in your image of the first post in the community I see a desktop.

Is your computer a hybrid machine, that is, it was assembled with different parts and does not have a brand?

If so, have you tried to test and connect your controls to a Laptop from a well-known brand, such as Dell, Asus, Samgung, etc.

I'm asking this, because I don't think it's system related, but it could be hardware related to your machine.

Yes, it is a desktop custom built PC. I took a screenshot of my devices to show how the Xbox controller keeps getting installed causing an accumulation of devices to remain installed in the system.

I made a test and installed older 2014 drivers of Xbox One.

https://www.techspot.com/drivers/driver/file/information/17648/


Ironically this seems to solve the problem at least partially with the device vibrating at start up and doesn't cause extra device drivers to be installed. However, as soon as I upgraded the drivers back from the old 2014 drivers to the new 2020 drivers, this started triggering this glitch again.

Restarting the computer makes Windows install extra gamepad controllers, as if I had multiple gamepad controllers plugged in when in reality it is just that one controller.

When I freshly installed Windows 10 Pro in December 2021 last year I had the black powera Xbox One green hint controller without any problems. But I was experiencing stick drift after 8 months of use. As soon as I returned back the old controller and replaced it with the new controller of the same model that is when this problem started emerging! Before that never did I have this problem!

Then I returned the Green Hint version for a refund. I decided to buy a new controller 10 months later (few days ago) with a slightly different model Cotton Candy Blue. Unfortunately, the same problem has triggered again. This is making me crazy, I'm now thinking to completely give up and just return this controller for a refund and just be done with gaming using a controller, because this is too much. I might try one more time a different model of a different manufacturer like PDP and then I'll probably be done.

I don't have another Windows 10 computer around. I tested on my mums Windows 7 PC and the controller using Windows Update doesn't install the latest drivers, but installing the 2014 drivers did fix it. Problem is that the old drivers have vibration at system startup by design, latest ones don't have this but are causing me this issue.

Finally the problem is solved! But with a change of gamepad with a different manufacturer model.

I bought the PDP Xbox REMATCH Advanced Wired Controller - Radial White https://www.argos.co.uk/product/4525134
In fact, a couple of weeks ago I bought this and had to return it due to cosmetic damage to the circle of the controllers right analogue stick where it would not move smoothly. I returned it for a refund and re-bought the same model again just for the benefit of the doubt and also to see if this behaviour would trigger with the second pad of same model. I uninstalled the previous driver before installing the new one.



With both of these controllers, this behaviour does not occur!!! This experiment suggests that the problem is neither with my Windows Update settings, nor with the USB port as I re-plugged the new gamepad under the same USB port.

This definitely suggests that there is a conflict somewhere between the PowerA controller and my Windows 10 settings. Somewhere in the registry the PowerA is stored causing this behaviour trigger. What I suspect is when I installed Windows 10 freshly using legacy drivers (with LAN cable unplugged) that might have caused this glitch! While the first PowerA did not have problems, when I had to replace it due to stick drift the second one started causing it. Maybe because Windows is installing legacy drivers and upon restart it is failing to install the drivers via windows update causing this endless loop. I also had these warnings in event viewer that a "Connection to the Windows Update could not be established". This issue does not happen with the PDP controllers and nor does it produce these new greyed out controllers!

Anyway, it seems I'll have to avoid PowerA for the foreseeable future until I freshly reinstall Windows 10 to clear out this problem.
I also think I might have to avoid installing gamepad controller as a legacy driver on a fresh Windows install, in case this has something to do with this bug being created.
I'm disappointed with PowerA's response, they did not offer me any help whatsoever. Told me that they could not reproduce this behaviour in their testing.

Here is what the box says:

PowerA XBOX one officially licensed for Xbox one and Windows 10

Enhanced wired controller

Connect the controller via supplied usb cable to Windows 10 computer. Previous versions of Windows will automatically download and install drivers for the controller.

I tried all 6 usb ports, restarted, looked in Device Manager (no controller), updated computer, visited the web site, no help there.

Tried a different cable. Re downloaded the Xbox app from Microsoft store. The app says it can not sign me in. Try again later.

Thank you for any help you can provide.

Denise