我在win10游玩极限竞速地平线3有几个成就没有被解锁

Hi Kaithy A.:

谢谢 的回复。

我咨询过微软的在线客服，在指导下重装了xbox one x的系统，但没有作用。设置了些的dns也没有作用。客服说之后有跟进联系，但目前还没有。

关于 的 个问题：

1､我的完整库中主要是游戏。有一两个应用，比如Best TV之类。在微软商店中应用游戏都有。

2､目前xbox的操作系统为：10.0.22000.2656 （xb_fit_2110co.211028-1100）

3､我记不清最后一次看到完整库是什么时候了。我稍微解释一下，我用xbox玩地平线系列，以前玩《地平线4》，最近 个月没玩了。11月5号《地平线5》上线，我在笔记本上下载了游戏，可是在xbox的商店里 法查找到该游戏，所以我想在“完整库”里看到我购买到的游戏，结果没有。上一次能看到是什么时候记不得了。

4､我不知道如何打印错误信息。

5､我使用 线网络，一些游戏比如微软的《地平线4》内部可以正常联线使用，但商店的内容与笔记本的不同步，有些可以搜到，有些搜不到。笔记本、xbox使用同一网络。

谢谢。

Yours sincerely

Foreverwithu360

我在PC上玩的这个游戏，我尝试过重启游戏和计算机，游玩不同的模式，切换线上/线下，都没有解决问题。

I'm playing this game on PC and I've tried restarting the game and computer, play different modes, switching online/offline.But the problem still there.

Of course I signed my account correctly,when play xbox games on my win10 PC,I can normally unlock achievements in other games in win10xbox PC,but I just can't unlock achievements in those games I mentioned above.

是的，我登陆了我的账号。在电脑上游玩时，其他游戏能够正常解锁成就，但上述我提到的游戏 法解锁成就

试了下，这个方法没有用， 看看我的未解锁成就为0，一共解锁了49个成就，但是页面上只显示40个解锁的成就。我好难过。

Sadly, this method doesn't work. You see, my locked achievements are 0. Actually a total of 49 achievements have been unlocked, but only 40 unlocked achievements are displayed on the page. I feel bad.

Chinese：我的地平线4现在没有了存档，近乎是一个新号，我自从重置了系统和游戏以后就没有了，网友们说的云存档也没有找到，我的游戏现在处于一个新号的 子，之前的86辆车也没有了，所有的等级等等一切的东西都没有了，我也是一直在想办法还是找不到，网友说的路径没有一个是我可以应用的。

事实上，我已经在北京时间2021年8月20日中午11点左右向steam求助。到目前为止，我还没有给出解决方案，只有一封不退款的邮件，没有解决方案的邮件。

这是我当时编辑时所说的：我在电脑 法正常开机时，强制重置系统，等我下载了地平线时发现我的存档没有了，我86辆车一个也看不到，其次是网络上的解决办法没有一个是我可以应用的，目前游戏客服也联系不上，我的游戏体验现在极差，现在每次上游戏都看不到自己的车子就很烦 ，网友说的可以选择云存档或本地存档，但是我发誓，我并没有在重置系统后第一次登录游戏提示这个，所以我想要申请退款 或者希望Steam平台可以帮我联系到游戏公司来解决这个问题。





我希望网友们可以给我一些解决办法，我毕竟玩了挺久的了，车子现在去买有的我也记不起来了，这个存档相当于我对这个游戏所有的积蓄了，我实在不想从头开始玩，太难了

English： My horizon 4 is not archived now. This is almost a new ID. I haven't found the cloud archive since I reset the system and game. Equivalent to my game is now a new ID. The previous 86 cars are gone, all levels and everything are gone. I've been trying, but I still can't find it. I can't use all the archive paths that netizens say.

In fact, I have asked steam for help at about 11:00 noon on August 20, 2021 Beijing time. Up to now, I have not given a solution, Only one non refundable mail, no solution mail

This is what my editor said at that time：I forcibly reset the system when the computer can't start normally. When I downloaded horizon4, I found that my archive was gone. I can't see any of my 86 cars. Secondly, there is no solution on the Internet that I can apply. At present, I can't contact the game customer service. My game experience is extremely poor. Now I'm very annoyed that I can't see my car every time I play the game, Netizens said that you can choose cloud archiving or local archiving, but I swear that I didn't log in to the game for the first time after resetting the system, so I want to apply for a refund or hope the steam platform can help me contact the game company to solve this problem.

I hope netizens can give me some solutions. After all, I've been playing for a long time. I can't remember when I buy some cars now. This archive is equivalent to all my savings in this game. I really don't want to play from scratch. It's too difficult

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