Will we get our money back

Yeah like how im i suppose to trust that i did pay i have a bill saying pay with card played and download and how your saying it did work is lost u money and streams 100%

I dont even want to deal with this that why i got it then

Hi Draven, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

This depends on the issue. If I may ask when you sign in to https://account.microsoft.com/billing/orders and check the game, what is the status?

Because if it's declined it may mean that the purchase is not successful and there is no charge that was taken out.

Are you installing from ready to install or the store

With the store you do have to careful because there are different versions

Unlwss you get the cross gen pack.

Which case just do the ready to install and smart delivery will usually take care of the rest

If you buy the 79 dollar version Thata current gen made for xbox ones and series consoles

However of you are trying get next gen version you need cross gen or vault usually 89 and above msrp

We better get our money back, I've got the same problem it's so annoying

So in a way they have sold us a faulty product we should go get our money back I bet they fix the problem if they have to pay back all that money lol