Will not upgrade to premium!

GenevieveStubbs · Dec 8, 2016

I have now uninstalled and downloaded the game five times. Each time I click to upgrade to a year of paid premium membership, it tells me to uninstall and reinstall it again. And no transaction screen ever opens to allow me to pay for or authorize anything.
What gives? I had a paid membership for a year and it recently expired, so it's not like I don't have a Microsoft account. I'm sitting here ready to PAY money to MS.

:)

DTW Dirty Harry · Dec 8, 2016

BF4 Deluxe or Premium?

Not exactly. There is a "small fee" to upgrade from BF4 on the 360 to the Xbox One ($9.99) but NOT a fee for the premium. "Premium" it transfers to the Xbox One version at no additional costs. There's a distinction between the game BF4 and "Premium", folks
since premium is a separate purchase.

.

In short, the "upgrade" does transfer for free, not for a fee.

Beetle410 · Dec 8, 2016

Kein Upgrade auf Microsoft Jigsaw Premium [Translation: No upgrade to Microsoft Jigsaw Premium]

Hallo, Ich kann kein Upgrade bei Microsoft Jigsaw,auf Premium mehr ausführen.

Es kommt dann die Meldung:

Upgrade auf Premium

Für dieses Konto besitzen Sie bereits ein aktives Premium Upgrade, welches am 10.06.2016 abläuft. Klicken sie auf den untenstehenden Knopf um auch dieses Gerät zu aktualisieren. (Sie müssen nicht erneut bezahlen)

wenn ich dieses dann bestätige kommt folgende Meldung:

Anderen Artikel auswählen

Dieser in-App-Kaufartikel ist in Microsoft Jigsaw nicht mehr verfügbar.

Hilfe was ist denn nur los

[Translation: Hi, I can not upgrade to Microsoft Jigsaw, run on Premium more.

Then comes the message:

Upgrade to Premium

For this account, you already have an active Premium Upgrade, which expires on 10.06.2016. Click on the button below to update this unit as well. (You do not have to pay again)

If I confirm this then comes the following message:

Select another item

This in-app purchase item is no longer available in Microsoft Jigsaw.

Help what is only going on]

{Parity} · Dec 8, 2016

You should contact support directly. Sometimes the status that is on the account will prevent any activity until you contact them to get it resolved. Contact Us | Xbox Support

Hope this helps. Good Luck!!

DTW Dirty Harry

Not exactly. There is a "small fee" to upgrade from BF4 on the 360 to the Xbox One ($9.99) but NOT a fee for the premium. "Premium" it transfers to the Xbox One version at no additional costs. There's a distinction between the game BF4 and "Premium", folks
since premium is a separate purchase.

.

In short, the "upgrade" does transfer for free, not for a fee.

Golanth53

I have the same problem. PLEASE HELP

{Parity}

Here is a
LINK for the best way to contact
Xbox Support.

Munber1

Did you get an answer to your question yet? I have the same problem.

{Parity}

You should contact support directly. Sometimes the status that is on the account will prevent any activity until you contact them to get it resolved. http://support.xbox.com/en-US/contact-us

Hope this helps. Good Luck!!

Will not upgrade to premium!