Will not download new puzzle pks.

MelodyeM · Apr 17, 2018

I have been purchasing new puzzles for over two weeks, even though it deducts the "gold bars" from my account, it will not download them. I have tried daily, the last couple of week, I have over 20 sets that I am not able to download. What, if anything,
can I do?

:)

PoorBadge97 · Apr 17, 2018

Puzzles won't download

have not been apple to download any of my puzzles or new puzzles

YeomanTurnip243 · Apr 17, 2018

new puzzle will not download

I had the problem of the puzzles not downloading and the program freezing. Xbox support had me uninstall and reinstall the program. I was concerned that I would lose all points and data, but I did not. This worked for
me.

Tigis37 · Apr 17, 2018

For me the solution was to switch on "Let apps run in the background" in the Windows settings (in Windows 10 it's Windows Settings->Privacy->Background apps), for Microsoft Jigsaw,

Microsoft Store and Xbox. Before that, I couldn't download anything; afterwards everything started to work properly.

VigorousBear826 · Nov 2, 2018

I have been purchasing new puzzles for a while even though it deducts 'gold bars' it will not complete the download. It will download the free puzzles .

VigorousBear826

I have been purchasing new puzzles for a while even though it deducts 'gold bars' it will not complete the download. It will download the free puzzles .

Tigis37

For me the solution was to switch on "Let apps run in the background" in the Windows settings (in Windows 10 it's Windows Settings->Privacy->Background apps), for Microsoft Jigsaw,

Microsoft Store and Xbox. Before that, I couldn't download anything; afterwards everything started to work properly.

PoorBadge97

have not been apple to download any of my puzzles or new puzzles

Kyo - MSFT

Thank you for getting back to us.

The information available in the store is provided by the game's development team.

Unfortunately, we can't decide whether and when the development team will get back to us.

For us, the only thing to do is to wait for a message from the game's development team that may come.

DennisLook

Thank you for your quick response to my question. Unfortunately, their website has a latest posting of July 11, 2017. It appears that there is little interest by the developers to make any changes. This worked well on my old Pavillion Win 7 (circa 2012 upgraded to 10) up to sometime in the last year. After I replaced it with a new Win 11 laptop there was no change in the program. I have tried to make contact with the developers, but the email will not go through.

The latest version available is 1.5.4 dated October 10, 2018. Other than what is stated in Microsoft Store there is no other information available.

Will not download new puzzle pks.