Will Microsoft repair or replace my console?

There is no way to guarantee a repair, as it states if the console cannot be repaired then a replacement may happen.

You will need to find a local repair shop to replace the port, Microsoft no longer repair the one s consoles apparently.

The only official repairs are when you send the console away. Microsoft don't license any local stores to do repairs on the console.

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Walmart wont repair the console themselves. They'll either issue a replacement or send your console to Microsoft to fix.

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Please note that I'm not supporting Microsoft's policy. I think it is stupid that they charge so much. However posting that you've had third party repairs done on your console on the official Xbox forum, is probably not the wisest choice to make.

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To Microsoft it doesn't matter that you've not modded, simply that they haven't fixed it. Hell the reason I left the Ambassador program was that instead of telling people how to replace the analogue sticks on their controller, I had to tell them to buy a
new one. This was because replacing the analogue sticks is seen by Microsoft as system tampering.

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So if replacing the analogue sticks on a controller is seen as system tampering, you can be sure that repairing the console is going to be.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this EdvinJursen

If you think that something's wrong with your console the best option is start a repair / replacement order.

Depending on the damage your console can be replaced. If that's the case you can verify that checking the serial number at the back of the console

In any case the Warranty center is going to let you know if the console was replaced or repaired

I can write whatever I like it is a public forum. If Microsoft has sorted my problem out within the time they first specified I would not be on here venting my frustration. Have you have two failed Xbox One consoles in a row ?. Have you been denied a replacement
unit ? They damaged my console during the repair at the repair center and only offered another repair not replacement. I mentioned Sony because their customer service is far superior to Microsoft's. Sony replace broken consoles at your door step free of charge,
sony replace controllers free of charge (no shipping to a different country). At least Sony have admitted faults, Microsoft just bury their heads in the sand and we foot the bill. I am owed a new console and controller and that is what i better get.