Will a new debit card affect my Pre-order?

Discus and support Will a new debit card affect my Pre-order? in XBoX Sales and Promo to solve the problem; I have been excited for Red Dead Redemption 2 since it was revealed and I almost immediately pre-ordered the $80 package. However, since then my bank... Discussion in 'XBoX Sales and Promo' started by BoneSmasher_3180, Sep 7, 2018.

  1. Will a new debit card affect my Pre-order?


    I have been excited for Red Dead Redemption 2 since it was revealed and I almost immediately pre-ordered the $80 package. However, since then my bank account was
    hacked compromised, so I had to cancel the card I ordered everything with. After I checked all my transaction history, I noticed that I haven't been charged for the game yet, will getting
    the new card effect the process of receiving and being charged for RDR 2? If it matters, I was already sent the $1,000,000 GTA V code. Any help would be appreciated, thanks!

    :)
     
    BoneSmasher_3180, Sep 7, 2018
    #1
  2. 4 days till destiny

    Charged my debit card today for my pre order of destiny could come Monday?
     
    Bordeninspace, Sep 7, 2018
    #2
  3. 9.9.14 destiny preview

    Just charged my debit card today for my pre order, could come Monday?
     
    Bordeninspace, Sep 7, 2018
    #3
  4. EggsBoxJuan
    EggsBoxJuan Guest

    Will a new debit card affect my Pre-order?

    Hi, digital pre orders paid for using your payment option won't be charged until ten days before release, as long as you add your new card as your payment option soon then your pre order shouldn't be affected as they charge the card that's in use on the
    date the payment is taken.

    Pre-Order Games | Xbox One Games
     
    EggsBoxJuan, Sep 7, 2018
    #4
  5. pawncrackers
    pawncrackers Guest
    Hi there!

    Yes, it will, as payment details will be out of date. My best advice would be to update your payment options via https://account.microsoft.com/

    Next, contact Xbox Support via the following link - someone will be able to cancel the pre order and possibly put another through, or advise what to do, moving forward: Contact Us | Xbox Support

    Hope this helps!

    L
     
    pawncrackers, Sep 7, 2018
    #5
  6. I was unaware that you were able to change how preorders are billed. I fixed everything now, thank you so much!
     
    BoneSmasher_3180, Nov 3, 2018
    #6
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Will a new debit card affect my Pre-order?