Will a new debit card affect my Pre-order?

BoneSmasher_3180 · Sep 7, 2018

I have been excited for Red Dead Redemption 2 since it was revealed and I almost immediately pre-ordered the $80 package. However, since then my bank account was
hacked compromised, so I had to cancel the card I ordered everything with. After I checked all my transaction history, I noticed that I haven't been charged for the game yet, will getting
the new card effect the process of receiving and being charged for RDR 2? If it matters, I was already sent the $1,000,000 GTA V code. Any help would be appreciated, thanks!

:)

Bordeninspace · Sep 7, 2018

4 days till destiny

Charged my debit card today for my pre order of destiny could come Monday?

Bordeninspace · Sep 7, 2018

9.9.14 destiny preview

Just charged my debit card today for my pre order, could come Monday?

EggsBoxJuan · Sep 7, 2018

Hi, digital pre orders paid for using your payment option won't be charged until ten days before release, as long as you add your new card as your payment option soon then your pre order shouldn't be affected as they charge the card that's in use on the
date the payment is taken.

Pre-Order Games | Xbox One Games

pawncrackers · Sep 7, 2018

Hi there!

Yes, it will, as payment details will be out of date. My best advice would be to update your payment options via https://account.microsoft.com/

Next, contact Xbox Support via the following link - someone will be able to cancel the pre order and possibly put another through, or advise what to do, moving forward: Contact Us | Xbox Support

Hope this helps!

L

BoneSmasher_3180 · Nov 3, 2018

I was unaware that you were able to change how preorders are billed. I fixed everything now, thank you so much!

EggsBoxJuan

Hi, digital pre orders paid for using your payment option won't be charged until ten days before release, as long as you add your new card as your payment option soon then your pre order shouldn't be affected as they charge the card that's in use on the
date the payment is taken.

https://support.xbox.com/games/purchasing/pre-order-faq

BoneSmasher_3180

I was unaware that you were able to change how preorders are billed. I fixed everything now, thank you so much!

pawncrackers

Hi there!

Yes, it will, as payment details will be out of date. My best advice would be to update your payment options via https://account.microsoft.com/

Next, contact Xbox Support via the following link - someone will be able to cancel the pre order and possibly put another through, or advise what to do, moving forward: http://support.xbox.com/en-GB/contact-us

Hope this helps!

L

M4RV 71

No probs lads, good to see some of you have taken advantage of it. And they will charge your card on despatch as well

This is from their site:

When will I be charged for my pre-order? We do not charge your credit/debit card until your pre-order is despatched. Your credit/debit card must be valid until after the latest release date of any pre-order items.

XBF Ruben D

Hello Justin,

Thank you for replying back! When it comes to pre-orders, if you are using a debit or credit card to pre-order the item in question, the card will have to stay on file until the payment has gone through. All pre-orders using a credit or debit card will
process 10 days prior to the release of the pre-order. However, if you want to get charged right away for the pre-order, you will have to use Microsoft Currency in order for that to happen.

If you have any other questions please feel free to reply back letting us know. Thank you again for posting on Xbox Forums!

Will a new debit card affect my Pre-order?