Wild West Rewards Promotion

Discus and support Wild West Rewards Promotion in XBoX Rewards & Social to solve the problem; To whom it may concern, I participated in the Wild West Rewards Promotion last month and have not received all of the credits for the various levels... Discussion in 'XBoX Rewards & Social' started by SpentMammal228, Apr 2, 2018.

  1. SpentMammal228
    SpentMammal228 Guest

    Wild West Rewards Promotion


    To whom it may concern,

    I participated in the Wild West Rewards Promotion last month and have not received all of the credits for the various levels of the promotion. I completed all of the requirements of the promotion before it ended and it has been over
    the 96 hours that is typical for rewards to show up. I have received credit (4,000 rewards credits) for completing level one of the promotion which was to spend $30 on qualifying games. I also have received credit (1,000 rewards credits) for completing level
    2 of the promotion which was to spend $2 on qualifying avatar items. However, I have yet to receive credit for levels 3 and 4 of the promotion. Level 3 was to complete 5 achievements in in the game(s) purchased for 5,000 rewards credits. I completed 13 achievements
    before the month ended in the two games that I bought (6 in Minecraft and 7 in Rise of the Tomb Raider). All 6 of the Minecraft achievements were completed on March 27th while the 7 Rise of the Tomb Raider achievements were completed on March 29th and 30th.
    Level 4 was to have completed levels 1-3 and you would receive an additional 5,000 rewards credits. I have completed all of the necessary requirements for this promotion in the given time constraints and have yet to receive the rewards credits for these actions.
    The missing credits total 10,000 which is equivalent to $10.00 so I would really appreciate any help resolving this issue. Thank you so much.

    :)
     
    SpentMammal228, Apr 2, 2018
    #1
  2. Smwutches
    Smwutches Guest
    Wild West Rewards

    You'll need to post in the Xbox Rewards Questions support forum in order for Rewards support to check into it for you.
     
    Smwutches, Apr 2, 2018
    #2
  3. MortalSnacks
    MortalSnacks Guest
    Wild West Rewards

    I am participating in the Wild West Rewards and have bought the necessary objects ($30 worth in games and $2 worth for avatar). I have received my rewards points for both of those. I have completed more than 5 achievements in both games I have bought, but
    I have not received my rewards points yet. Its Its roughly 2 weeks since completing the achievements. Please help.
     
    MortalSnacks, Apr 2, 2018
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Wild West Rewards Promotion

    Hello SpentMammal228,

    Apologies for the inconvenience. There was an issue with achievements that was recently resolved. We see that the Credits for that part of the offer are now pending in your account. You should see the bonus completion Credits shortly, after our system has
    time to process the completion of this achievement part of the offer.
     
    XBLRewards8, Apr 3, 2018
    #4
  5. XBLRewards8 Win User

    Wild West Rewards Promotion

    Hello SpentMammal228,

    Apologies for the inconvenience. There was an issue with achievements that was recently resolved. We see that the Credits for that part of the offer are now pending in your account. You should see the bonus completion Credits shortly, after our system has
    time to process the completion of this achievement part of the offer.
  6. Smwutches Win User

    Wild West Rewards

    You'll need to post in the Xbox Rewards Questions support forum in order for Rewards support to check into it for you.
  7. Mister Cazador Win User

    Wild West Rewards

    Hi there, MortalSnacks.

    As Smwutches called out, you'll want to create a post on the
    Xbox Rewards forums     in order for their team to take a closer look into your Xbox Rewards program concern.
  8. XBLRewards8 Win User

    Wild West Rewards

    Hello MortalSnacks,

    Since your purchase of Red Dead Redemption completed this offer, your purchase of Firewatch did not go towards this offer, and therefore those achievements are not being tracked. We also do not see any achievements on your account for Red Dead Redemption.
    However, we are currently experiencing an issue with our data provider which that team is investigating. We will adjust your account for completion of this part of the offer. You should see this change shortly. Once this offer is processed as completed by
    our system, you should see the bonus completion Credits follow shortly afterward. Apologies for any inconvenience.
  9. XBLRewards8 Win User

    Wild West Rewards

    Hello MortalSnacks,

    We do not see any achievements for your Red Dead Redemption purchase. However, our data team is currently investigating an achievement issue that may have begun around the 14th of this month. Can you recall when you earned these five achievements?
Thema:

Wild West Rewards Promotion

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