Wifi Issues - Xbox One

I am having poor wifi connection speeds on my console, ranging from 5mbps-35mbps (usually stays on the low end.

Recently got a new router via my ISP which has done wonders for everything else in the house. New upgraded plan as well that is around 175mbps around the house.

I have tried a wifi extender (Netgear ex7000)

It did help as I could connect via a wired option. But it cost me severe speed issues on every other device. It was right beside my Xbox so wired in was perfect.

The router for the house is a floor away from the Xbox and a wired connection to the main router is not an option.

Done speed tests all throughout the house and where the Xbox is located has around 110mbps but the Xbox will not achieve those speeds.

Suggestions on what to try next?

The Xbox one is getting on in age, so is the on board wifi card a issue?

:)

 

wifi issues

cant say i can help much on wifi... i have herd it can be spotty a few posts on xbox direct forum suggest a min and max space between the router and xb1. others have mentioned how the router is setup and how "new" it is and the avaliable speed it can push..

most will say you want it wired for speed... wifi tends to have dips and such in upload/download and will be noticable in most gaming situations. i can even say going wired you may see those high/low speed drops.

i run a gaming router that was a mid/top of the line router few years back.. i had to upgrade from a normal because it just could not keep up with the xb1 in my area. i do have dsl (not commercial) but the basic package.

did they direct you to do a soft reset (holding xbox button for 20 seconds) on console

you can do a netowrk reset. power off router and all that.. turn power off on xb1 for 1 min.(unplug)
you can go into settings netowrk, advanced, alternative mac addy, reset it.. it will restart the xb1 but when it restarts it will reset the wifi and netowrk all together..

unfortunatly i cant say if any or all will work.. but i can say if its an issue odds are it wont go away you will learn what ones work for you over others. i get issues from time to time and recently with anamous and lizard squad its not a netowrk issue but a ddos shut down of xbox servers all together.. one of those things you need to have multiple ways of checking with microsoft to see what services are down.

 

wifi issues

So recently my xbox one has not been able to connect to my wifi network. It has before in the past and one day up and stopped working. I've called xbox customer support and went through troubleshoot steps with them but so far they have not helped. The wifi network shows up but whenever i try to test the network connection i get an error message that says 'cannot get an IP address'. I tried a wired connection and that works but i am not able to keep it wired all the time. If anyone might have a solution please help!

 

Hey there TheProudScot,

The fastest connection is always going to be over a wired connection. Though with that router, you should be able to bridge the connection to use the Ethernet ports. When you're wired into the extender are you seeing higher speeds? You might need to adjust
the wireless channels to optimize the connection, there might be too much wireless interference that's causing the slower speeds over wifi. Netgear would be best to help you go through those settings.

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