wifi connexion don't work

:)

 

wifi connexion don't work

Hi there,

If clearing the MAC address did not help then we should try some basic troubleshooting. First

power cycle your Xbox by holding the power button on the console for about 10 seconds until the console turns off. Then unplug the power cable from the Xbox for about 5 mins.

Then, Unplug your modem and router from the power for 5 mins as well. Once the time is up get your modem and router up and running first and then plug in your Xbox and turn it on.

Once the Xbox is on go to your Network Settings and run a Multiplayer test found under the troubleshooting section. Also run a Detailed Network Statistics test to get the data that your Xbox is receiving from your service provider.

Let us know the test results!

 

wifi connexion don't work

Hey Fam thanks for taking the time to bring this issue to us!

We split this from the original post so we can better cater our responses to help more people!

We suggest, if it hasn't already been done to clear the Network Card Cache (alternate MAC address) on the console because when that cache gets full it causes this type of errors.

To clear the cache:

Settings

Network

Network Settings

Advanced Settings

Alternate MAC Address

Clear and restart

Once it comes back on give the Multiplayer Test another shot and let us know how it goes!

 

Hi there, thank you for reaching out!

Have you tried all the methods and steps indicated in the network troubleshooting (Xbox One Network Connection Help | Troubleshoot Xbox Live Connection)?

Otherwise you can contact support as explained here: Contact Us | Xbox Support

 

Hi, it could be the wireless adapter inside the Xbox has failed but give this a shot first.

Go to settings/ network/ network settings/ advanced settings/ alternate MAC address, select Clear and then select Restart. Try the connection again after the restart.

 

Hey there Zomby!

Sorry to hear that you're dealing with these connection issues on your console.

To be honest, if it says that you have a hardware problem, the best thing for you to do is to try and get a repair done by Microsoft. You can do so by going to our

device support site after you register your console or referring to our page on how at

Getting your Xbox console or Kinect sensor serviced.

Hope this information was helpful.

Thanks!