Why won't the controller stay connected?

I have a xbox one s. I have updated, soft reset, hard reset, controller and Xbox. I don't have another controller. I saw there were similar problems and so I followed the suggestions on those posts. I'll get a few hours of play time then it just stops staying connected. It's rather frustrating as I only get so much time to enjoy my games since becoming a parent.

Hello, David. I'm Arturo, a community user like you, and I'll be glad to provide assistance with your inquiry today.

However, I find it appropriate to ask some questions:

— Do you have this problem on Xbox, or PC?

— If it's on Xbox, what console do you have?

— If it's on a PC, does your PC run Windows 10 or 11, and do you have this difficulty after connecting the controller via Bluetooth or wired?

— Do you have the same outcome after connecting another controller to the affected device?

— What potential solutions have you tried to fix this issue?
Please describe each one.

I'll look forward to hearing your answers.

Regards,

Arturo.

Hello, David. Thanks for taking the time to reply.

Not only that, but based on the information you provided, it's likely a hardware issue with your Xbox and not the controller.

Before concluding that, I think worth testing with another controller as soon as you're able to do it. That way, if the issue persists, this means it's the Xbox.

However, just in case you didn't try, and to discard an issue with the OS, you can try performing an offline update on your console.

This potential fix requires a USB drive and a PC to transfer the files to it:

https://support.xbox.com/help/hardware-network/console/offline-system-update

Hey there Pig!

Sorry to hear that you're having problems with your controller.

If I were you and if you haven't tried this yet, then I would suggest trying out the steps here on our support page entitled

Troubleshoot your Xbox One wireless controller. It has a pathway specifically for if your controller disconnects randomly.

When you get a chance, give that a shot and let us know how that helped out.

Much Thanks !

UNPLUG POWER to CONSOLE and wait 2 mins, now plug a MICRO USB cable into controller and into console, now plug power back in , turn on and see if controller stays on with it plugged into console with MICRO USB. Also try to change batteries and test