Why won't Sudoku load.?

JeannieCampion · Aug 24, 2021

I've had this loaded for years - my favorite game. I was able to load it this morning and play,, but boniht it refuses to load, giving me this message:: Microsoft Sudoku is currently not available in your account. Make sure you are signed in to the Store and try again. Here’s the error code, in case you need it: 0x803F8001

I went into the Store and don't see any place where I can sign in.

Can you help?

:)

L4c3rd4

You're welcome Jeannie. It takes a while to finish this process, the store will open when it's done.

L4c3rd4

Good morning Jeannie, don't worry, take your time, I'll be here. Hope it all works out with the storm there tho. Be safe.

JeannieCampion

Thank you! I certainly will! I hope you will, too.

L4c3rd4

No no, but you have to try this on the Microsoft store app, not on sudoku Jeannie.

JeannieCampion

No, you don't understand. I never got to type the word "wsreset" because nothing happened when I right-clicked (tapped the lower right-hand corner of my touchpad on my Microsoft Surface Go.).

Is there another way to empty the cache?

Jeanne

Darn it! It doesn't give me a Repair option, just Terminate, Reset (where I'd lose all of my data...) and Uninstall (which I assume would do the same thing).

Do I have to do one of those? If so, which one?

I also tried clicking on Microsoft Sudoku and got the same options.

Thanks again for your help!

Why won't Sudoku load.?