Why won’t remote play work on schools wifi

Ty sheldon · Feb 13, 2024

I am a college student and I try to do remote play from my Xbox to my computer and it doesn’t work. When I click on my console and start the remote play the spaceship flys out of screen like it does when it works but then it just sits on a black screen. It does this even when the Xbox is on and I try to connect to it. I am able to connect to it successfully when I’m at home with the same computer.

System specs:

Ryzen 7 5700H

16 gb ddr4 ram

1TB SSD

GeForce RTX 3050 Ti laptop

:)

Sodangidni

Hello, Ty S. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

I would like to let you know that most schools or institutions Wi-Fi networks block the access to certain websites, addresses, etc.

So, it's not an issue with your PC, and it's more a restriction of the Wi-Fi network the institution previously set.

If possible, you could try testing if the remote play feature works when connecting your laptop to a different Wi-Fi network, like a mobile hotspot.

Regards,

Arturo.

FrankLara3

My console is connected via Ethernet and My data connection is slow in places like school but it used to work everywhere else,the WiFi is fine but it won’t work

Goldilocks2323

One quick thing that may work is joining an alternate network. At my school there is (School x) internet, and (School x guest) internet for guests. You can set up one xbox on the guest wifi, and one on the student wifi, and it should work that way.

lh72722

I tested my remote play yesterday at home. My iphone wifi was off and i connected over cellular with no issues. today nothing works. not wifi, not cellular. i click remote play and the jet appears and then i just get the same error message as others above.

Darhyl Mayte Amizola

Hey there!

Nice to meet you! I'm Darhyl, a fellow gamer. I'm sorry you are experiencing this. I am here to help.

It is possible that the other wifi is set as Public and has different settings from your home wifi. It is also possible that there has been a change in the NAT type that affects your remote play experience.

For optimal performance, you should use the Open NAT type on the console you’re connecting to.

A Moderate NAT type won’t block your remote play setup, but it may affect your experience in future gameplay scenarios. With a Strict NAT type, you won’t be able to complete setup and registration until your NAT type is Moderate or (preferably) Open.

Based on the support website, it is highly recommended NOT to change networks while playing remotely as this can cause game interruptions and possibly connection loss. The only best option is to stay using your home wifi instead of changing to another wifi connection.

Thank you for your time. I hope you have a great day!

Reference link: https://support.xbox.com/en-US/help/games-apps/....

Why won’t remote play work on schools wifi