Why won’t remote play load?

Discus and support Why won’t remote play load? in XBoX Games and Apps to solve the problem; I have updated my Xbox and remote, I have restarted both Xbox and phone, network connections are fine and remote play test says it’ll work. It loads... Discussion in 'XBoX Games and Apps' started by KidShark959, Mar 9, 2025 at 1:43 AM.

  1. KidShark959
    KidShark959 Guest

    Why won’t remote play load?


    I have updated my Xbox and remote, I have restarted both Xbox and phone, network connections are fine and remote play test says it’ll work. It loads the ship and Xbox symbol but then goes black and says “Disconnected from cloud gaming session” “something went wrong please try again later”

    :)
     
    KidShark959, Mar 9, 2025 at 1:43 AM
    #1
  2. Alvaro A- Win User

    Why won’t remote play load?

    Hi KidShark959,

    Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues with remote play. I understand that you're getting “Disconnected from cloud gaming session” error.

    To ensure that your router is not experiencing any issues or bugs that may cause some websites or ports to be inaccessible, please do a power cycle by turning off the device, pulling it out of the power outlet for 50 seconds before turning it back on.

    Once it boots up and regains internet access, please try to access remote play.

    Regards,

    Alvaro
  3. Sodangidni Win User

    Why won’t remote play work on schools wifi

    Hello, Ty S. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

    I would like to let you know that most schools or institutions Wi-Fi networks block the access to certain websites, addresses, etc.

    So, it's not an issue with your PC, and it's more a restriction of the Wi-Fi network the institution previously set.

    If possible, you could try testing if the remote play feature works when connecting your laptop to a different Wi-Fi network, like a mobile hotspot.

    Regards,

    Arturo.
  4. VxAssassinxA Win User

    I'm trying to connect on the Xbox App for Remote Play on my Surface but I keep getting this "We can't connect to your console right now"

    I have the Xbox Series X and was playing remote play on my Surface Pro 6 , it won't load up every time I try to do remote play on my surface and I'm not near my Xbox
  5. Landon Martin2 Win User

    Need help with Xbox Pc gamepass downloading

    It won’t load any games and it won’t give me an option to install new games either
  6. MILLERTIME9235 Win User

    Xbox Remote Play does not work on the go! Please help!

    Why even have remote play then? Isn’t that kind of a terrible feature? If you need to be in the same location as your Xbox to get it to work, why not just play on your console? Shouldn’t the point of remote play to be able to play on the go when you’re away from your home?
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Why won’t remote play load?

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