Why wont my Xbox rewards recognize my Gold status

Discus and support Why wont my Xbox rewards recognize my Gold status in XBoX Rewards & Social to solve the problem; I have a 12 month Xbox Live Gold Membership account. Why isn't my reward recognizing the live account? It is giving me only 5% for my purchases when... Discussion in 'XBoX Rewards & Social' started by smmcdonald7911, Apr 14, 2017.

  1. smmcdonald7911
    smmcdonald7911 Guest

    Why wont my Xbox rewards recognize my Gold status


    I have a 12 month Xbox Live Gold Membership account. Why isn't my reward recognizing the live account? It is giving me only 5% for my purchases when I should be receiving 10%. How do I get it to recognize my gold and how do I get the rewards that it is
    not providing me that it should?

    :)
     
    smmcdonald7911, Apr 14, 2017
    #1
  2. mattclassof2000
    mattclassof2000 Guest
    Rewards help

    why am i not getting any of my points and why does the rewards program not recognize my gold status I pay the 9.99 a month.

    I purchased a game today and points are not showing in my account
     
    mattclassof2000, Apr 14, 2017
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    Error in gold status

    Hello DannyWC,

    We see that you are not receiving Gold Status this month due to your subscription being a promotional Gold subscription for 1 month. Promotional subscriptions are not eligible for Rewards, so your free 1 month is not eligible. From our FAQ:

    My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
     
    XBLRewards8, Apr 14, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Why wont my Xbox rewards recognize my Gold status

    Hello smmcdonald7911,

    Apologies for the inconvenience. We are currently in the process of resolving an issue that arose with a recent change to the preview program changed how subscriptions are reported. This change caused us to no longer properly receive your subscription information.
    We have identified where and why this error occurred, and hope to have this resolved shortly. We have reviewed your account, and see that your March payback was unaffected by this error. Again, apologies for any alarm that this error has caused.
     
    XBLRewards8, Apr 17, 2017
    #4
  5. XBLRewards8 Win User

    Why wont my Xbox rewards recognize my Gold status

    Hello smmcdonald7911,

    Apologies for the inconvenience. We are currently in the process of resolving an issue that arose with a recent change to the preview program changed how subscriptions are reported. This change caused us to no longer properly receive your subscription information.
    We have identified where and why this error occurred, and hope to have this resolved shortly. We have reviewed your account, and see that your March payback was unaffected by this error. Again, apologies for any alarm that this error has caused.
  6. XBLRewards8 Win User

    Error in gold status

    Hello DannyWC,

    We see that you are not receiving Gold Status this month due to your subscription being a promotional Gold subscription for 1 month. Promotional subscriptions are not eligible for Rewards, so your free 1 month is not eligible. From our FAQ:

    My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  7. XBLRewards8 Win User

    Issue with gold/xbox rewards

    Hello Bankai Ichigo X,

    Promotional subscriptions are not eligible for Rewards, as stated in our FAQ:

    —My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  8. JJTARANTINO Win User

    10 Year Loyalty - Xbox

    Hi my GTag is ive been an xbox live gold member nonstop for over ten consecutive years. and ive been an xb gold rewards member since the beginning. i have vip status 3xS and champion status along with lots of microsoft points. i noticed my rewards
    account says upgrade gold. when ive been gold since the birth of xbl and xbr. why did it change my gold status to free? i talked to all xbl by phone and told me you guys have to fix it. please put my rewards account back to gold as it shpuld be. thanks
  9. XBLRewards8 Win User

    Gems not received

    Hello Wisefr0g,

    After reviewing your account, your Gold subscription for the last three months was a promotional, discounted subscription. As mentioned in the FAQ, promotional subscriptions are not eligible for Rewards:

    My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?



    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
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Why wont my Xbox rewards recognize my Gold status

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