Why won't my Xbox One X allow me to download anything?

Hi AP, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Do you receive any error message?

Can you tell which one?

You can try to do a system reinstall.

For a detailed guide, please use this link: https://support.xbox.com/help/hardware-network/console/reset-console-to-factory-defaults

It's a two-step process using a computer and your console, I highly recommend you use the above link for a better reading experience.

If you prefer a step-by-step guide here, please, follow these steps:

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First Step (On the Computer):
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Plug your USB flash drive into a USB port on your computer.

Select the following link to download the reset file to your computer: https://www.xbox.com/xboxone/restorefactorydefaults

Select Save to save the console update.zip file to your computer (if it doesn't download automatically).

To unzip the compressed file, right-click on the file and then select Extract all from the pop-up menu.

Copy the $SystemUpdate file from the .zip file to your USB flash drive

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Second Step (On your console):
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Unplug the network cable if you're using a wired network connection.

Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

Wait 30 seconds, and then plug the power cord back in.

Plug the flash drive into a USB port on your console. For more information, see:

Press and hold the Pair button (Xbox Series X|S: located on the front next to the USB port) and the Eject button (Xbox Series X: located just above the disk drive slot), and then press the Xbox button on the console.

Note The Xbox Series S and the Xbox One S All-Digital Edition do not have an Eject button. On this console, you only need to hold the Pair button and then press the Xbox button.

Continue holding the Pair button and Eject button for 10-15 seconds.

Listen for two "power-up" tones a couple of seconds apart.

You can release the Pair button and Eject button after the second power-up tone.

When the console restarts, remove the flash drive.

Once the console restarts, you should see the digital setup experience to guide you through resetting your console.

Let me know if it works!

Hi, Thanks for the reply, however I'm little confused. Can I play it on XBOX One X, If yes Why is it not allowing me to download on my console? Please help.

I don't understand. I bought the content why won't it allow me to download it to my flash drive so that I can put it on my XBox?

Thanks Chardeman. It's odd because Xbox Support says Download should be an option, and are somewhat mystified why it won't allow me to do so - to the point where they say the Advocacy team will call back to help investigate further.

If download really isn't supported though, I guess I won't be purchasing anything on Xbox Video..

I'll reply back if I hear anything different from the Advocacy team.

Hi

With the Xbox One X it will automatically download the enhanced assets without you needing to do anything. It is only on the Original Xbox One and Xbox One S that you have to change a setting to allow it to download the enhanced content (in preparation for
purchasing an Xbox One X).