Why wont my xbox connect to xbox servers

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Xbox account. No worries, let me help you sort this out.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

If I may ask, do you have an active Xbox game pass core or Xbox game pass ultimate on your account?

To confirm this, go to a web browser > sign in to account.microsoft.com > services and subscription.

Note: In order to play your Xbox games online, you will need to have either of these subscriptions active on your account.

Try to test your NAT type by pressing the Xbox menu button > Select Profile & system > Settings > General > Network settings > Under Current Network Status, the NAT Type field displays your current NAT type.

May I also have the exact error message/codes upon attempting to connect to Xbox server or upon trying to play your games online?

Please take your time and let me know the results.

Best Regards,
Darhyl

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