Why wont my Xbox connect to the wifi?

Hinson87 · Nov 29, 2023

So I've had problems with my Xbox one for a while now with connecting to the wifi, it works on every other device but the Xbox. I've tried power cycling, restarting the Xbox, etc. I troubleshoot it and it says its a hardware problem and my internets not connected, what do I do now, does that mean my Xbox is no good?

:)

IRUNY3W

My xbox wont connect to my wifi but my phone and everything is goood

Belen T.C.

Hello Hinson87,

Thank you for posting in Microsoft Community.

We understand you are having issues with connecting your Xbox One to your Wi-Fi network. Let's work on this together and sort this out in timely manner for you to get back to gaming.

There are a few possible causes for this problem, such as a faulty network adapter, a corrupted system update, or a misconfigured network setting. To narrow down the issue, please try the following steps:

- Reset your network settings on your Xbox One. To do this, go to Settings > Network > Network settings > Advanced settings > Alternate MAC address > Clear > Restart.

- You also try this: Go to Settings, Network > Network settings > Advance Settings
On the screen, please select the Alternate port then change it to Manual.
Then select the second port number on the list.

- Try connecting it to your network using a wired Ethernet connection to see if that works. If it does, then the issue is likely with the Wi-Fi adapter and you may need to send the console for repair. For the meantime, you may also want to use wired Ethernet connection.

We hope this helps. Feel free to ask back any questions and please let me know how it goes.

Sincerely,

Microsoft Community Moderator

Aimeee_

Hi Brad,

i can enter the password for the wifi then it will show the citcle loding as its connecting but it just wont connect. I have gone through all the guides on the xbox website but to no avail. My phone however is still connected to the wifi

elP4N50N

I accidently misspelled my husbands password on his xbox one and now it wont let me sign in and wont read the wifi connection.. Can anyone help???

dAkainub

let me start again I tried connecting controller via usb cable but it wont sync I googled the problem and apparently the solution is to update the controller but im unable to do so because my xbox is not connected to internet even through ethernet cable
im not sure why .

without working controller I cant connect to wifi and without wifi I cant update my controller so basically I cannot do anything

Why wont my Xbox connect to the wifi?