Why won’t my Xbox connect to the internet?

Hi Sophia! I'm Rostom, an Independent Advisor. I will be glad to help you here.

Did you mean you already performed a factory reset on your Xbox? You chose to keep your games and apps?

Alternatively, try to connect your console to a different wireless network. You could try your mobile data hotspot.

One more workaround is to change your Wi-Fi's type of security via the router settings. You could choose from WPA, WPA2, WAPI, WPA3, and whatever is available in your options.

Seems like you have indeed performed the reset keeping games and apps. We may need to get the console repaired. You can sign in at https://account.microsoft.com/devices and then add your console as a device, once it is added, you can then proceed with starting the order.

That's totally fine and thank you so much for the update. How about a family member or a friend nearby where you can try connecting the console? This is to confirm if the issue is the console itself.

I do not have a hotspot to use

My Xbox has been added as a device. By the way we tried a hotspot but it didn’t even show up in the network settings. Will I have to pay for a repair even though this is an Xbox issue and not something I did to my xbox