Why won’t my xbox cloud let me sign in?

Hello @AlexValdez3!

With issues like these, we recommend trying some basic troubleshooting steps such as a full power cycle to your console as well as restarting your router as the loading issue can be related to your internet connection.

Ok so I can login on the Microsoft home page and Xbox but if I go to the Xbox app on computer it won’t let me sign in same if I go into Minecraft the game it won’t let me sign in also sorry for the late reply

Hi there Dispositionfr, my name is Gerardo, and I'm an Xbox player. I'll be happy to assist you with any questions or concerns you may have.

It seems that, according to the official Minecraft website, it's not possible to unlink a Microsoft account from a PlayStation account to link a different account. Please note that this restriction is imposed by PlayStation, not by Xbox/Microsoft, as they determine which accounts can be linked on their platform and how it is done.

Here is the information I found on the Minecraft Help website:

https://help.minecraft.net/hc/articles/360037725571-Minecraft-for-PlayStation-FAQ



It's also important to take into account the following note found on the same website:



In this case, I recommend trying to contact the PlayStation Support team to see if they can assist you in linking a different Microsoft account or explore alternative solutions. As mentioned earlier, this restriction is from PlayStation on their platform.

You can contact PlayStation Support through the following link:

https://www.playstation.com/support/playstation-support-contact-guide/

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Please keep in mind that in this public Xbox community forum, we are fellow players like you, trying to help and guide other players.

I appreciate your understanding and I wish you good luck!

Kind regards,
Gerardo.

Thank you so much! it let me sign in now!

Hi! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

I know your internet is working fine with other devices but for us to best isolate the issue, can you try connecting the console to a different network? A mobile hotspot for example?