Why wont my xbox app open on desktop?

Hi there!

Are you using a Windows 10 or Windows 11 machine?

What steps have you already tried so far?

Be sure to check for Windows updates and get all available updates from the Microsoft Store.
Check for Windows updates - https://support.microsoft.com/windows/update-wi...
Get updates from Microsoft Store - https://support.microsoft.com/account-billing/g...

You may also try to repair and reset your Xbox app.
Repair/Reset apps - https://support.microsoft.com/windows/repair-ap...

Hello Reeettrrrrrrrreeeeee Curtreeeeeee,



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Thank you for understanding.

Regards,



Microsoft Community Moderator

Hi Reeettrrrrrrrreeeeee Curtreeeeeee,

Greetings!

Thank you for publishing in Microsoft Community.

We understand that you're having trouble with the Xbox app. Let's try to troubleshoot the issue together.



First, can you confirm if you're receiving any error messages when you try to open the app? If so, please let me know what the error message says.



Next, have you tried clearing the cache of the Xbox app? Here's how you can do it:



1. Press the Windows key + R to open the Run dialog box.

2. Type "wsreset.exe" and press Enter.

3. Wait for the command to complete and then try opening the Xbox app again.



If that doesn't work, let's try resetting the app. Here's how:



1. Press the Windows key + I to open Settings.

2. Click on Apps.

3. Find the Xbox app and click on it.

4. Click on Advanced options.

5. Scroll down and click on Reset.


Check the Xbox service if its up and running. To do this, follow the steps"

1. Windows key and R key on your keyboard in the same time to open the Run command.
2. Type services.msc
3. Look for Xbox service
4. Right click go to properties
5. Startup set it to Automatic
6. Start the service by clicking the START option
7. Apply and ok

If the issue still persists, you can try updating your graphics card drivers and Windows updates. Outdated drivers can sometimes cause issues with apps.



Learn more: Troubleshoot issues with the Xbox app for Windows | Xbox Support



I hope this helps! We look forward for your respnse.

Cheers,

Microsoft Community Moderator

Also, create a desktop shortcut for the game and run it from there: Open Xbox app, Right click on the game in the left border, select create a desktop shortcut.

Hi there! This is Virginia O.

I understand that you are experiencing issues opening Xbox App.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please check Xbox services by opening Task Manager (Ctrl + Shift + Esc), go to the Services tab, and ensure that XblAuthManager, XblGameSave, and XboxNetApiSvc are running. If they aren't, right-click and select Start.

And then reset the Xbox App. To do this, go to Settings > Apps > Installed apps, find Xbox, click Advanced options, and select Reset.

Next is to clear Microsoft Store cache. Open Run (Windows + R), type wsreset.exe, and press Enter.

Then check date and time settings. Do this by going to Settings > Time & language > Date & time, and enable Set time automatically and Set time zone automatically.

After that is to update Windows and Xbox App. Make sure that your system is up to date by going to Settings > Windows Update and checking for updates. Also, update the Xbox app via the Microsoft Store.

Once done, do run Windows Store troubleshooter. Kindly go to Settings > System > Troubleshoot > Other troubleshooters, find Windows Store Apps, and run the troubleshooter.

Thank you for your cooperation.