Why won't my subscriptions load on the Xbox app on PC?

aidanliermann · Mar 13, 2020

I bought the Xbox Game Pass for PC the other day and it was working fine until a few hours ago. It all of a sudden stopped working in the Xbox app; as in it treated me as if I didn't have the game pass. I checked my settings and found that my subscriptions
won't load. Is there any fix for this? Will this just pass in a day or so?

:)

XBF Leo G

Hello ShannonTaylor3,

Thank you for posting on the Xbox forums. We will be locking this thread due to it being revived by a new post. If there are any questions, discussions or issues that anyone would like to bring to our attention, please create a new thread. We will be
more than happy to answer any questions or provide solutions for any issues. Thank you again and happy gaming
ShannonTaylor3!

XA DRBATTLE

there has been some issues with xbox core, everything should be back up this may have affected the game pass pc.

ShannonTaylor3

I kind of have the same problem, but different. So i was trying access my subscriptions to cancel recurring payment, but it says it's currently unavailable. I tried doing it on my phone but i still have the same problem. I really need a fix for it, it will
end up draining my money, even though i want to cancel it 😐

Obsessive Power

Hi,

There is no reason why you can't uninstall it. However, there is no reason why you should either. The built in Xbox apps use less than 400 MB of storage on your hard drive (which is a tiny amount). If you're running out of space on your computer, removing
the Xbox apps won't help.

Also, none of the Xbox Apps use any system resources when they aren't running, so you won't get a faster PC/laptop removing them. If your PC is slowing down, it won't be because of the Xbox apps.

Unlike the majority of users on this forum, I'm a PC hardware person, I built my own PC. Unless you have some other reason why you don't need the built in Windows 10 Xbox Apps (like for work), you should leave them be.

Chimpymoo

I did find a second part to this (which might have been the original cause).

Once in I was in, I was unable to sign in, long story short I have multiple Microsoft accounts registered and had accidently set my non regular account to always sign in. Each time I opened the app it was in conflict.

To fix this, I went into Accounts > Email & Accounts > and removed the accounts from under "Accounts used by other apps". Opened up the affected apps again (xbox app in my case) and it prompted Sign in in and it has worked fine ever since.

Why won't my subscriptions load on the Xbox app on PC?