Why won't My pin work

Hi! My name is Ben a fellow member here in the community and hope you are doing well!

Just to confirm, is this the Xbox One 6 digit pin he is being asked to put? In case this is the Xbox pin, there are ways to reset this if he doesn't remember having a PIN.

If you’ve forgotten your PIN and can’t access restricted console features, follow these steps:

1. When you’re prompted to enter your PIN on the console, enter any 6-digit combination three times.

2. Enter his Microsoft account password when prompted.

3. Select Make a new PIN.

4. Enter a new PIN, and then enter it again to confirm.

More details how he can manage this can also be found here https://support.xbox.com/en-US/help/family-onli...

I hope the information helps somehow. Feel free to post back in the community if ever there are still problems and we will try with the best of our knowledge to assist.

Kind regards,

Ben

Yeah I did I tried reseting pin again and won't work

[quote user="Temhotabot"]

The update also messed up the pin screen on the homepage. They overhauled and in the process wiped out anything that was pinned in there and the system won't allow me to add any pins. It just keeps telling me there was an error. Didn't notice the points
conversion, but now that I know I can check to see what I have now.

[/quote]

My pins work fine.

It's specifically asking for my PIN, not my son's PIN. We tried his PIN, and it did not work.

I was trying to do that.

I sign in to PC with his account and tried to open MSStore/Xbox launcher with my credentials. It asked for password than for PIN. PIN was not recognized [I am sure this is correct PIN]

Try using your Son's pin at that screen... I know, you're going to tell me it is your email that is shown... how could his pin work in that dialog box??

Don't ask me how/why, but it should. That is what I had to do to add MY store account to my kids login.