Why won’t my mw2 work?

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this kjaks1

Additional information is needed, please tell me:

What console do you have?

This "finishing things up" is appearing where? Inside the game?

In your Xbox queue?

And, what did you tried so far to fix this

In that way I can advise you different things or how to proceed

In the meantime please try this:

1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

2. Unplug the console's power cable from the console and from the power outlet. Wait 5 minutes.

Important: Be sure to wait at least 5 minutes. This step resets the power supply.

3. Plug the console power cable back in.

4. Press the Xbox button on your console to turn it on.

Also disconnect your router from power for about 3 minutes. Then connect it again an when everything is working, try again

I have pre-ordered MW2 and it won’t show up in my library. And if I go to the microsoft store and try and find it all it says is that i need to purchase the game again. Why is it doing this?

Yes it’s only MW2 that won’t download

Thank you so much trying to help but nothing works!

I will just have to return the game and buy the digital. Once agian thank you for your time Jhon.

Just this game but I know it’s not the disc being damage because it was tested and it worked at the shop so the disc can’t be damage